BKM507050 | HMRC operation of the code: adopting the code

This section provides guidance on the way in which HMRC responds to approaches under the Code and how it checks that banks are keeping their commitments under the Code.

Banks with a HMRC Customer Compliance Manager (CCM) should speak to their CCM about adopting the Code. A bank which does not have a CCM should approach its usual point of contact or make a submission to the following email address: [email protected]

HMRC regularly monitors the Prudential Regulatory Authority and Financial Conduct Authority authorisations for those businesses that fall within the Code population (as described in BKM502000), and will attempt to contact newly authorised businesses with information on how to adopt the Code.