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Official guidance
Claimant Compliance Manual

CCM5000 · Working the examination

  • CCM5010 · Couples: Confidentiality
  • CCM5020 · Obtaining information from claimants
  • CCM5030 · Options if information requested is not received or letter returned RLS
  • CCM5040 · Child Benefit information: Formal action to progress the examination
  • CCM5050 · Statutory authorities for obtaining information
  • CCM5060 · Similarities between Ss 14, 15 and 16
  • CCM5070 · Differences between Ss 14, 15 and 16
  • CCM5080 · Meaning of
  • CCM5090 · Formal Notice to be used for S14, S16 and S19 cases.
  • CCM5100 · What cannot be required by notice
  • CCM5110 · What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16
  • CCM5120 · Time to comply to be stated in notice
  • CCM5130 · Who to give notice to (Ss 14 & 16)
  • CCM5140 · Dates for issuing notices to both claimants
  • CCM5150 · Who to give notice to (S15)
  • CCM5160 · Notice to be used for examinations involving Change of Circumstances (CoCs)
  • CCM5170 · No right of appeal
  • CCM5180 · Time to comply
  • CCM5190 · Inability to comply
  • CCM5200 · Failure to comply with an information notice
  • CCM5210 · Pre-award examinations: Checking for reasons for failure to supply information
  • CCM5225 · Unauthorised Access and Complex Cases
  • CCM5250 · Failure to comply with an information notice: Post-award
  • CCM5260 · Factors to consider in deciding whether to amend or terminate the award or issue a formal notice
  • CCM5270 · When to terminate / amend
  • CCM5285 · Pre award: Letter returned RLS or address is false
  • CCM5287 · Post award: Letter returned RLS or address is false
  • CCM5290 · Making initial or revised decisions / amending or terminating awards without first issuing formal information notices
  • CCM5350 · Meetings
  • CCM5355 · Meetings: Video and tape recording
  • CCM5370 · Location of meetings: Claimant's(s') home
  • CCM5380 · Meetings at claimant's(s') home: Conduct
  • CCM5390 · Meetings at claimant's(s') home: Personal safety: Managers
  • CCM5400 · Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers
  • CCM5410 · Surveillance
  • CCM5420 · Meaning of intrusive surveillance
  • CCM5430 · Meaning of directed surveillance
  • CCM5440 · Work that is not directed surveillance
  • CCM5450 · Obtaining authority for directed surveillance
  • CCM5460 · Surveillance: Informers: Limits on information to be obtained from third parties
  • CCM5470 · Where to consider information
  • CCM5475 · Process to obtain call history/transcript from Call Centre
  • CCM5480 · Claimant(s) questions details of claim
  • CCM5490 · Avoiding delay
  • CCM5500 · Third party information and statutory authority
  • CCM5510 · Types of information or evidence which can be obtained from third parties
  • CCM5520 · Timing of approaches to third parties
  • CCM5530 · Ensuring clarity in your request for third party information
  • CCM5540 · Non receipt of information requested from third parties
  • CCM5550 · Action to take if no response from third party
  1. Claimant Compliance Manual
  2. Working the examination: Contents

CCM5000 | Working the examination: Contents

From HM Revenue & Customs · Claimant Compliance Manual

This page has been archived.

Contents50 entries

  1. CCM5010Working the examination: Couples: Confidentiality
  2. CCM5020Working the examination: Obtaining information from claimants
  3. CCM5030Working the examination: Options if information requested is not received or letter returned RLS
  4. CCM5040Working the examination: Child Benefit information: Formal action to progress the examination
  5. CCM5050Working the examination: Statutory authorities for obtaining information
  6. CCM5060Working the examination: Similarities between Ss 14, 15 and 16
  7. CCM5070Working the examination: Differences between Ss 14, 15 and 16
  8. CCM5080Working the examination: Meaning of
  9. CCM5090Working the examination: Formal Notice to be used for S14, S16 and S19 cases.
  10. CCM5100Working the examination: What cannot be required by notice
  11. CCM5110Working the examination: What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16
  12. CCM5120Working the Examination: Time to comply to be stated in notice
  13. CCM5130Working the examination: Who to give notice to (Ss 14 & 16)
  14. CCM5140Working the examination: Dates for issuing notices to both claimants
  15. CCM5150Working the examination: Who to give notice to (S15)
  16. CCM5160Working the examination: Notice to be used for examinations involving Change of Circumstances (CoCs)
  17. CCM5170Working the examination: No right of appeal
  18. CCM5180Working the examination: Time to comply
  19. CCM5190Working the examination: Inability to comply
  20. CCM5200Working the examination: Failure to comply with an information notice
  21. CCM5210Working the examination: Pre-award examinations: Checking for reasons for failure to supply information
  22. CCM5225Working the Examination: Unauthorised Access and Complex Cases
  23. CCM5250Working the examination: Failure to comply with an information notice: Post-award
  24. CCM5260Working the examination: Factors to consider in deciding whether to amend or terminate the award or issue a formal notice
  25. CCM5270Working the examination: When to terminate / amend
  26. CCM5285Working the examination: Pre award: Letter returned RLS or address is false
  27. CCM5287Working the examination: Post award: Letter returned RLS or address is false
  28. CCM5290Working the examination: Making initial or revised decisions / amending or terminating awards without first issuing formal information notices
  29. CCM5350Working the examination: Meetings
  30. CCM5355Working the examination: Meetings: Video and tape recording
  31. CCM5370Working the examination: Location of meetings: Claimant's(s') home
  32. CCM5380Working the examination: Meetings at claimant's(s') home: Conduct
  33. CCM5390Working the examination: Meetings at claimant's(s') home: Personal safety: Managers
  34. CCM5400Working the examination: Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers
  35. CCM5410Working the examination: Surveillance
  36. CCM5420Working the examination: Meaning of intrusive surveillance
  37. CCM5430Working the examination: Meaning of directed surveillance
  38. CCM5440Working the examination: Work that is not directed surveillance
  39. CCM5450Working the examination: Obtaining authority for directed surveillance
  40. CCM5460Working the examination: Surveillance: Informers: Limits on information to be obtained from third parties
  41. CCM5470Working the examination: Where to consider information
  42. CCM5475Working the examination: Process to obtain call history/transcript from Call Centre
  43. CCM5480Working the examination: Claimant(s) questions details of claim
  44. CCM5490Working the examination: Avoiding delay
  45. CCM5500Working the examination: Third party information and statutory authority
  46. CCM5510Working the examination: Types of information or evidence which can be obtained from third parties
  47. CCM5520Working the examination: Timing of approaches to third parties
  48. CCM5530Working the examination: Ensuring clarity in your request for third party information
  49. CCM5540Working the examination: Non receipt of information requested from third parties
  50. CCM5550Working the examination: Action to take if no response from third party
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