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Contents

Official guidance

Claimant Compliance Manual

CCM5000 · Working the examination

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CCM5010 · Couples: Confidentiality
CCM5020 · Obtaining information from claimants
CCM5030 · Options if information requested is not received or letter returned RLS
CCM5040 · Child Benefit information: Formal action to progress the examination
CCM5050 · Statutory authorities for obtaining information
CCM5060 · Similarities between Ss 14, 15 and 16
CCM5070 · Differences between Ss 14, 15 and 16
CCM5080 · Meaning of
CCM5090 · Formal Notice to be used for S14, S16 and S19 cases.
CCM5100 · What cannot be required by notice
CCM5110 · What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16
CCM5120 · Time to comply to be stated in notice
CCM5130 · Who to give notice to (Ss 14 & 16)
CCM5140 · Dates for issuing notices to both claimants
CCM5150 · Who to give notice to (S15)
CCM5160 · Notice to be used for examinations involving Change of Circumstances (CoCs)
CCM5170 · No right of appeal
CCM5180 · Time to comply
CCM5190 · Inability to comply
CCM5200 · Failure to comply with an information notice
CCM5210 · Pre-award examinations: Checking for reasons for failure to supply information
CCM5225 · Unauthorised Access and Complex Cases
CCM5250 · Failure to comply with an information notice: Post-award
CCM5260 · Factors to consider in deciding whether to amend or terminate the award or issue a formal notice
CCM5270 · When to terminate / amend
CCM5285 · Pre award: Letter returned RLS or address is false
CCM5287 · Post award: Letter returned RLS or address is false
CCM5290 · Making initial or revised decisions / amending or terminating awards without first issuing formal information notices
CCM5350 · Meetings
CCM5355 · Meetings: Video and tape recording
CCM5370 · Location of meetings: Claimant's(s') home
CCM5380 · Meetings at claimant's(s') home: Conduct
CCM5390 · Meetings at claimant's(s') home: Personal safety: Managers
CCM5400 · Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers
CCM5410 · Surveillance
CCM5420 · Meaning of intrusive surveillance
CCM5430 · Meaning of directed surveillance
CCM5440 · Work that is not directed surveillance
CCM5450 · Obtaining authority for directed surveillance
CCM5460 · Surveillance: Informers: Limits on information to be obtained from third parties
CCM5470 · Where to consider information
CCM5475 · Process to obtain call history/transcript from Call Centre
CCM5480 · Claimant(s) questions details of claim
CCM5490 · Avoiding delay
CCM5500 · Third party information and statutory authority
CCM5510 · Types of information or evidence which can be obtained from third parties
CCM5520 · Timing of approaches to third parties
CCM5530 · Ensuring clarity in your request for third party information
CCM5540 · Non receipt of information requested from third parties
CCM5550 · Action to take if no response from third party

Working the examination: Contents
Working the examination: Obtaining information from claimants

CCM5020 | Working the examination: Obtaining information from claimants

From HM Revenue & Customs · Claimant Compliance Manual

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