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Contents

Official guidance

Claimant Compliance Manual

CCM8000 · Closing the Examination

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CCM8020 · Overview of Closing the Examination
CCM8030 · Customer asks you to take into account reduced income
CCM8050 · Other factors with a bearing on the amount of the overpayment
CCM8060 · Penalties - General
CCM8070 · No Adjustment needed to the Claim
CCM8080 · No adjustment needed to the claim - Informing the customer
CCM8090 · Processing the Claim
CCM8100 · Office Records
CCM8110 · Adjustment needed to the claim but a penalty is not appropriate
CCM8115 · Adjustment needed to the claim but a penalty is not appropriate - Are adjustments needed for other years?
CCM8116 · Adjustment needed for other years
CCM8125 · In-Year Recoveries
CCM8126 · In-Year Recoveries for Claims Made in the Wrong Capacity
CCM8129 · In-Year Recoveries - Examples
CCM8130 · Informing the Customer - General
CCM8140 · Informing the Customer - Overpayment
CCM8150 · Informing the Customer - Closure Letter
CCM8160 · Processing the Claim - General
CCM8170 · Appeals
CCM8180 · Recoveries
CCM8190 · TCW and Office Records
CCM8230 · Adjustment needed to the Claim and Penalties appropriate - Overview of Settlement including Penalties
CCM8232 · Adjustment needed to the claim and penalty appropriate - Are adjustments needed for other years?
CCM8240 · Adjustment needed to the claim and Penalties appropriate - Who will meet the settlement?
CCM8250 · Who will meet the settlement? - Single Customer
CCM8260 · Who will meet the settlement? - A couple who are now separated
CCM8270 · Who will meet the settlement? - A couple who are jointly responsible for the debt and penalties
CCM8280 · Who will meet the settlement? - A couple where the penalty relates to a failure to notify a change of circumstances
CCM8290 · Who will meet the settlement? - A couple where one is an innocent partner
CCM8300 · Issuing the Penalty Leaflet
CCM8310 · Issuing the Penalty Leaflet - Cases Worked by Correspondence
CCM8320 · Issuing the Penalty Leaflet - telephone calls
CCM8330 · Issuing the Penalty Leaflet - penalties for failure to notify change of circumstances
CCM8370 · Penalty Cases - Informing the Customer(s)
CCM8380 · Amending or Processing the Award
CCM8390 · Right of Appeal
CCM8400 · Calculating the Overpaid Credits - The Amount
CCM8500 · Penalty Only
CCM8630 · Closing the Office Records and Noting TCW

Closing the Examination: contents
Closing the Examination: Issuing the Penalty Leaflet - telephone calls

CCM8320 | Closing the Examination: Issuing the Penalty Leaflet - telephone calls

From HM Revenue & Customs · Claimant Compliance Manual

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