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Official guidance

Complaint Handling Guidance

CHG600 · Standards of service for dealing with complaints: Contents

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CHG605 · Standards of service for dealing with complaints: HMRC Charter
CHG610 · Standards of service for dealing with complaints: "Complain about HMRC"
CHG615 · Standards of service for dealing with complaints: Response times
CHG620 · Standards of service for dealing with complaints: Quality

Complaint Handling Guidance
Standards of service for dealing with complaints: Contents

CHG600 | Standards of service for dealing with complaints: Contents

From HM Revenue & Customs · Complaint Handling Guidance

Contents4 entries

CHG605Standards of service for dealing with complaints: HMRC Charter
CHG610Standards of service for dealing with complaints: "Complain about HMRC"
CHG615Standards of service for dealing with complaints: Response times
CHG620Standards of service for dealing with complaints: Quality