CHG800 | Dealing with complaints: Contents

Contents16 entries

1. CHG805Dealing with complaints: Our attitude to complaints
2. CHG810Dealing with complaints: Top ten tips when dealing with complaints
3. CHG813Dealing with Complaints: Complaints and compliance checks
4. CHG814Dealing with Complaints: Cross-Business Complaints
5. CHG815Dealing with Complaints: Contributions required from another business area
6. CHG816Dealing with complaints: Complaints that cross departmental boundaries
7. CHG820Dealing with complaints: Complaints about misconduct (including serious misconduct and criminality)
8. CHG825Dealing with complaints: Complaints arising from interest disputes in direct taxes
9. CHG830Dealing with complaints: Persistent complainants and unreasonable behaviour
10. CHG835Dealing with complaints: Difficult, distressing or abusive calls
11. CHG840Dealing with complaints: Complaints received via elected representatives
12. CHG845Dealing with complaints: Complaints to the Chairman, Chief Executive or Treasury Ministers
13. CHG850Dealing with complaints: Checklist for preparing replies to complaints
14. CHG855Dealing with complaints: Complaints which include Human Intelligence (HumInt)
15. CHG860Dealing with Welsh language complaints
16. CHG865Dealing with complaints: Complaints including Freedom of Information (FOI) and Subject Access requests (SARs)