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Official guidance
Compliance Handbook

CH403250 · Calculating penalties: special reduction: contents

  • CH403255 · Calculating penalties: special reduction: introduction
  • CH403260 · Calculating penalties: special reduction: when to consider Special Reduction
  • CH403265 · Calculating penalties: special reduction: person asks you to consider special circumstances
  • CH403270 · Calculating penalties: special reduction: automated penalties
  • CH403275 · Calculating penalties: special reduction: submission to the Specialist Technical Team
  1. Calculating penalties: special reduction: contents
  2. Calculating penalties: special reduction: introduction

CH403255 | Calculating penalties: special reduction: introduction

From HM Revenue & Customs · Compliance Handbook

You must not give a special reduction without authority from the Specialist Technical Team to do so.

This is a statutory provision, which only grants special reduction when there are special circumstances. You must consider special reduction in all cases where a penalty is to be assessed.

A special reduction of a penalty includes:

  • staying a penalty, and

  • agreeing a compromise in relation to proceedings for a penalty

Staying a penalty means stopping or postponing enforcement of a penalty. Agreeing a compromise allows us to forego all or part of a penalty.

You or your managers cannot grant special reduction locally and you must not enter into discussions about the amount of any special reduction.

You can decide not to grant a special reduction.

You must refer your case to the Specialist Technical Team, see CH403275, if:

  • the person disputes your decision that no special reduction is due, or

  • you believe special circumstances exist

Then it is the Specialist Technical Team's responsibility to decide whether a special reduction should be given, and the form and extent of the special reduction.

The technical guidance relating to special reduction begins at CH170000.

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