CCPG30450 | International Trade officers operational process: penalty notice: considering mitigation: advising the trader
From HM Revenue & Customs · Customs Civil Penalties Guidance
THIS GUIDANCE IS FOR INTERNATIONAL TRADE OFFICERS ONLY
When you have decided on the amount of the penalty taking any mitigation into account and where appropriate it has been agreed by an Authorising officer, you will issue the penalty.
This applies whether you have considered the factors
at the time you prepared the penalty notice or
if new information is provided by the trader after the penalty has been issued.
If the trader or their representative presents additional facts in order to increase the mitigation allowed, you should consider whether the further information is sufficient to justify a further ‘step’ (or steps) of 10% of mitigation. If you feel further mitigation is not appropriate and the authorising officer agrees, you should notify the trader of your decision and explain their review and appeal rights.