IDG30445 | Confidentiality when dealing with the customer: disclosure to agents, representatives and third parties: disclosures of HMRC information to Voluntary Sector Services

HMRC now operate a dedicated helpline and secure online form through the Voluntary Sector Taxes Resolution Service (VSTRS) and have a special arrangement in place with the Voluntary and Community Sector (VCS) for dealing with Customers who require enhanced support.

In appropriate cases where the specified VCS organisations included in the service have obtained either written consent or a telephone recording of the customer’s consent, there is no need for them to submit this to HMRC for the purposes of HMRC disclosing information to the VCS about the customer. (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)