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Contents

Official guidance
International Manual

INTM331200 · Double Taxation applications and claims: Repayment claims from non-residents: Enquiries

  • INTM331201 · Key points about opening an enquiry
  • INTM331202 · When do you have to open an enquiry
  • INTM331203 · When you do not have to open an enquiry
  • INTM331204 · Time allowed for making enquiries
  • INTM331205 · What are the deadlines for opening enquiries into a Double taxation claim
  • INTM331206 · Examples of enquiry deadlines for Double Taxation claims
  • INTM331207 · What are the deadlines for opening an enquiry into a personal allowance claim
  • INTM331208 · Examples of enquiry deadlines for personal allowance claims
  • INTM331209 · How to make sure the claimant receives the notice in time
  • INTM331210 · What to do before you open an enquiry
  • INTM331211 · What to do when you open an enquiry
  • INTM331212 · Planning an enquiry
  • INTM331213 · What letter to send to open an enquiry
  • INTM331214 · Who should open an enquiry
  • INTM331215 · Notice of intention to enquire into a claim received late
  • INTM331216 · Notice of intention to enquire into a claim not received
  • INTM331217 · What to do if you think it might be too late for the claimant to receive the notice in time
  • INTM331218 · What to do if it is too late to issue a notice of intention to enquire into a claim
  • INTM331219 · Protective enquiries
  1. Double Taxation applications and claims: Repayment claims from non-residents: Enquiries: contents
  2. Double Taxation applications and claims: Repayment claims from non-residents: Enquiries: How to make sure the claimant receives the notice in time

INTM331209 | Double Taxation applications and claims: Repayment claims from non-residents: Enquiries: How to make sure the claimant receives the notice in time

From HM Revenue & Customs · International Manual

Remember that for a notice of intention to enquire into a claim to be valid the claimant must receive it no later than 31 January, or other quarter day as appropriate, as shown in INTM331205 to INTM331208.

You should therefore allow plenty of time for your notice to reach the claimant. Remember that the dates shown are the final dates for the claimant to receive a notice for it to be valid. You can, of course, issue your notice at any time after receipt of a claim. Ideally you should ensure that you issue any notice no later than one month before the deadline.

If you find that you need to issue a notice within a month of the deadline you should issue the notice without delay. In practice mail to most parts of Europe and North America should arrive in time if posted a week before the last date for the claimant to receive our notice for it to be valid.

You should be aware that local holidays or temporary difficulties could lead to a delay. So please allow plenty of time for your notice to reach the claimant.

Remote locations

Some of our claimants live in very remote places, including islands where there is no airmail service and a mail boat calls infrequently. So if you need to enquire into a claim from a claimant in a place where mail may take some considerable time before reaching its destination you should ensure that you send your notice of enquiry as early as possible, ideally at least 6 months before the deadline.

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