ONSCG5430 | Dealing with applications: direct tax clearances dealt with by non-LB compliance teams: clearance applications bypass the Non-statutory Clearances Team
From HM Revenue & Customs · Non-statutory Clearance Guidance
The Non-statutory Clearance Team are responsible for recording all clearance applications worked in non-LB.
If you receive a clearance application directly from the customer or adviser, you should:
contact the Non-statutory Clearance Team using the contact points at NSCG8700 so they can allocate a unique reference number to the application
send a copy (not the original) of the first page of the application Annex A to the Non-statutory Clearances Team by email or fax, and continue to work the clearance as normal.