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RM4272 | Group Leader instructions: Claims referred to you for advice

From HM Revenue & Customs · Repayment Claims Manual

There are instructions at RM3500 - RM4271 which tell ROs to refer the claim to their Group Leader in certain circumstances. Use the guidelines in this section when they refer a case to you

  • if there are doubts about the claim see RM4276 - RM4280

  • if there are problems with vouchers see RM4284 - RM4288

  • if repayment is not due see RM4292

  • if the claimant objects to a letter explaining that repayment is not due see RM4296.

  • if there is capital gains liability see CG5750.