RM5152 | Over-repayments: £100p and due to Official Error

Take the following action if the over-repayment is over £100 and recoverable but there has been an Official Error.

If the Official Error instructions allow you to waive the whole over-repayment ask an RE or Inspector to authorise the waiver as follows. Send

• over-repayments less than £ 400 to an RE

• over-repayments £ 400 or more to an Inspector

If the Official Error instructions at AP4732 onwards allow you to waive part of the over- repayment

• follow the steps at RM5156

• decide how much of the over-repayment you can forgo

• when you ask the claimant to agree your proposals

• follow the instructions at RM5172

but

• include items (B), (C) and (D) from AP4740(b)(ii) substituting the words over- repayment' for under-assessment’.