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SW08240 | Help and Support for HMRC Members: Verifying Member Details

From HM Revenue & Customs · Shared Workspace Business Manual

The IT Service Centre will verify that the caller is an HMRC member of staff by askingfor their:

  • Pay Identity Details

  • Name

  • Location

  • Telephone number

  • Computer Name

The IT Service Centre will then be able to help the HMRC member with their enquiry.