SolvedSW11000 | Glossary
From HM Revenue & Customs · Shared Workspace Business Manual
| Description | Explanation |
|---|---|
| Activation letters | One of the known facts issued to customer members allowing enrolment to the service. |
| BAO Activity Inbox | The area within Shared Workspace where requests to add members, change member roles and delete items are listed for BAO consideration. |
| Breadcrumb trail | The ‘Breadcrumb trail’ appears horizontally across the top of the Shared Workspace page, below the title bar. The ‘trail’ provides a link to each level between the’ My eRooms’page and the currently displayed page. |
| Browser | A software application that enables a user to display and interact with information on a web page, for example Shared Workspace. |
| Business Authorising Officer | An HMRC member of staff who has overall responsibility for co-ordinating and managing the activities of a Room. \n \nThere are a minimum of two Business Authorising Officer’s for each Room. |
| Business email address | The email address of the Customer Organisation Representative. |
| Business postal address | The address of the Customer Nominated Contact adding members to the Room. |
| Business Unit | A Business Area within one of HMRC’s four key groups. |
| Cache | The area on a computer where visited web pages are stored allowing them to display more quickly at the next visit. |
| CDIO Customer Support Team | email support for HMRC members. |
| CNC Nomination page | The page that a Customer Organisation Representative completes to submit details of the first 2 Customer Nominated Contacts for their Organisation in a stated Room. |
| Community Administrator | A role which allows greater control over creation and deletion of rooms, members and content within a specified community e.g. Large Business. A business case is needed where requested. |
| Custom Role | A custom role enables members to have the same access to information within a Room. For example HMRC (BAO) role enables an HMRC member of staff to have overall responsibility for co-ordinating and managing the activities of a Room. |
| Customer Nominated Contact | An Organisation representative within a Room managing the Organisation’s membership of the Room. |
| Customer Member | A Member of Shared Workspace representing a Customer Organisation. |
| Customer Organisation Representative | The Representative of an Organisation responsible for introducing Shared Workspace to the Organisation and nominating the first 2 Customer Nominated Contacts. |
| Customer Room | A Shared Workspace Room allowing collaboration between HMRC and a Customer Organisation or Other Government Department. |
| Default Room Roles | Standard eRoom roles of Coordinator, Observer and Participant. A customer member must have a custom role. |
| Freedom of Information Act | Legal process where members of the public or institutions can apply for the release of government information. |
| Government Gateway | Government Gateway is the portal for access to all on-line Government services in the UK. Requires registration at GOV.UK, an activation token, user identity and email address. |
| Government Security Classification System | Information about this is on the Security Zone internal site or GOV.UK |
| HMRC Member | A member of Shared Workspace representing the HMRC. |
| HMRC Only Room | A Shared Workspace Room allowing collaboration only among HMRC Members. |
| Invite Key | Issued to the Customer Organisation Representative to verify their details before they nominate 2 Customer Nominated Contacts. |
| ISO 27001 | Code of Practice for Information Security Management, which lists security control objectives and recommends a range of specific security controls. |
| ITSC | HMRC IT Service Centre providing limited IT help with problems and an escalation route. |
| Known Facts | Known Facts comprise of a SW activation token and User ID issued to a Customer to enrol for Shared Workspace. |
| Live Services Support Model | A flow chart providing details of the route for assitance with problems experienced in using SW. |
| Member | A Person using, or with the ability to use, Shared Workspace. |
| Meta-data | Information about the information within a Shared Workspace page or Room. It improves the speed that files can be accessed and searched. |
| Microsoft Access | A computer program designed to allow creation of databases and database systems. |
| Non-Standard Support | The streamlined more efficient help and assistance model used from April 2016 |
| Observer | A member of Shared Workspace with the ability to read content of a Room, but not amend content. |
| Online Learning | e-Learning available via the Intranet or Internet. |
| Online Services | e-Services available via the Intranet or Internet. |
| Online Services Helpdesk | Telephone help for users of Government Gateway. Requires the SW activation token and User ID as part of the security checks. |
| Optional custom role | A custom role that may be needed in a Shared Workspace room to manage access to information. |
| Organisation | An Organisation working with HMRC using Shared Workspace. |
| Other Government Departments | A Government Department collaborating with HMRC. |
| Participant | A member of a Shared Workspace Room with the ability to view information with a Room and the ability to amend that information. Access controls may prevent a participant amending particular items or information. |
| Permission setting | Access control setting controlling access to information. |
| Plug-in | Software developed to enhance use of shared workspace. |
| Role | All members are allocated a custom role when their membership has been approved to access a Room. |
| Room | Area of Shared Workspace designed for collaboration between authorised members. |
| Room Type | Rooms are either Customer Rooms allowing external collaboration or HMRC Only Rooms allowing collaboration within HMRC only. HMRC only rooms are no longer created. |
| Sensitivity flag | An indicator that the Room will not be returned by a Room Search of the Shared Workspace site and will be hidden to non-members because the room has sensitive content. |
| Shared Workspace Live Service Support Team | Has Community Administrator’s rights for all communities. Has oversight of the Shared Workspace system and control of policy. |
| Site Administrator | HMRC IT Partner responsible for the administration of the Shared Workspace site. Currently, Cap Gemini. |
| Task database | A database within a Shared Workspace Room used to manage team tasks. |
| Template Room | A Room design which an HMRC Member can select when creating a new Room. |
| User ID | One of the known facts issued to customer members allowing enrolment to the service. |