SVM120010 | Case Selection, Handling and Settlement: Introduction

This chapter sets out some key principles and outlines the processes that should be followed to put these principles into practice.

The following stages in the life of a typical SAV case are addressed:

• Case referral

• Risk Assessment and selecting cases for negotiation

• Pro-active case-working

• Governance

• Case management and reviews

• Cases to be referred to the Litigation & Technical Advice Team (LTAT)

• Case settlement

Additional Guidance: SVM150000