TCM0022060 | Backdating: backdating (all): amend effective date - forward dating

From HM Revenue & Customs · Tax Credits Manual

Checklist

Before you follow this guidance make sure

you follow the guidance in TCM0138020
you follow the guidance in TCM0022000
you have the correct user roles to follow this guidance.

Reasons not to follow this guidance

Do not follow this guidance unless you have been directed here from other guidance.

Background

Where a customer requests that their claim to tax credits is paid from a later date, you must determine if they have grounds for forward dating and if you determine that the claim can be forward dated you must amend the effective date, where appropriate.

Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian / Data Security Team for advice.

Step 1

If the date you need to apply as an effective start date of a claim is a forward date

access AMBS Amend Eff date through My Services
select ‘Application’ on the toolbar
select ‘Amend Effective Date’ from the options available. You will be taken to the ‘Key Entry Data’ screen
select the ‘All’ checkbox
enter the customer’s NINO
select ‘OK’
go to Step 2.

If the date you need to apply as an effective start date of a claim is not a forward date, follow TCM0022040.

Step 2

If taken to the ‘Select Individual’ screen

select the relevant claim
select ‘OK’. You will be taken to the ‘Amend Effective Date’ screen
go to Step 3.

If taken to the ‘Select Award’ screen

select the relevant award
select ‘OK’. You will be taken to the ‘Amend Effective Date’ screen
go to Step 3.

If taken straight to the ‘Amend Effective Date’ screen, go to Step 3.

Step 3

If the warning message, ‘Warnings exist for this application. Are you sure you wish to continue?’ displays

select ‘Yes’
go to Step 4.

If no warning message displays, go to Step 4.

Step 4

Check the ‘Warnings’ field. Follow the guidance in TCM0322060.

If no checkboxes selected or after considering the guidance you are satisfied that the effective date can be amended

enter the new effective date in the ‘New Effective Date’ field
Note: If you are amending an effective date that will amend the child responsibility date and one or more children are an exception you will need to refer the case to the Exception Team. Please ensure the child/children are exceptions before you transfer the case to the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
select ‘Continue’
go to Step 5.

If after considering the guidance you are not satisfied that the effective date can be amended

select ‘Cancel’
pass to Tallo for advice.

Step 5

If taken to the Applicant 1 Entitlement Details screen, go to Step 7.

If the warning message ‘Warnings exist for this application. Are you sure you wish to continue’ displays

select ‘Yes’. You’ll be taken to the ‘Applicant 1 Entitlement Details’ screen
go to Step 7.

If you receive any other messages, go to Step 6.

Step 6

If the message ‘Date must not be in the future’ displays

you have entered a date in the future
enter either today’s date or an earlier date
select ‘Continue’
go to Step 7.

If message ‘An Effective Date in PY cannot be amended to a date later than 5 April’ displays

you are not able to forward date a claim from PY into CY
enter the new effective date of 5 April
select ‘Continue’
go to Step 7.

If message ‘Date entered is more than the Future Effective date Limit of 93 days after the Application Received Date’ displays

you are not able to forward date more than 93 days from the original received date
re-enter the new effective date so that it does not exceed the 93 days limit
select ‘Continue’
go to Step 7.

Step 7

On the ‘Applicant 1 Entitlement Details’ screen

select ‘Continue’ until the ‘OK’ button is no longer greyed out
select ‘OK’. You will be taken to the ‘Amend Effective Date Finish’ screen
select ‘OK’
go to Step 8.

Step 8

If the message ‘S18 Refinalisation Rules - a change to CCYY-CCYY may cause an inappropriate refinalisation’ or ‘S18 Refinalisation Rules - Actual income for CCYY-CCYY is required. This change will not be accepted’ displays, go to Step 9.

If the message ‘S18 Refinalisation Rules - You do not have the authority to refinalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team’ displays

the changes you are making will refinalise the claim
select ‘Cancel’. You will be taken to the ‘Amend Application Details’ screen
select ‘Cancel’
the message ‘All changes to the application will be lost for this session, do you wish to proceed?’ displays, select ‘Yes’
pass to TALLO for advice.

If no messages displays

select ‘OK’
update Household notes with the appropriate message BZ15 from TCM0156040. For how to do this, use TCM1000001
take no further action.

Step 9

You may not be able to make the change as this will re-finalise the claim or PY actual income is required. Follow the guidance in TCM0042280 before making any changes.

If you are able to make the change

select ‘OK’
update Household notes with the appropriate message BZ15 from TCM0156040. For how to do this, use TCM1000001
take no further action.

If you are not able to make the change, pass to TALLO for advice.