TCM0064100 | Claims: capture (D-K): foreign bank account request (Info)

Customers may require Working Tax Credit (WTC) and Child Tax Credit (CTC) payments to be made into a foreign bank account.

Foreign accounts held in countries which are Transcontinental Automated Payment Service (TAPS) / TAPS Information Database System (TIDS) compliant will allow payment to made into them. Although, if a customer needs to open an account, then it’s preferable you advise them to open an account based in the UK.

If a customer is resident abroad and they haven’t provided bank account details then you must contact the customer for the information. If the customer gives you details of a foreign account and they don’t have a UK account, you must pass the claim to Bank Liaison (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

If a customer contacts you with any foreign bank account queries, you must contact the Bank Liaison Team. To refer any foreign bank account queries, complete form TC687 and fax it to the team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

There is an Action Guide for this subject, select TCM0064120 to access it