SolvedTCM0076170 | Claims - work lists (general): Pre-award - full-time non-advanced education check
From HM Revenue & Customs · Tax Credits Manual
Checklist
Before you follow this guidance make sure
you follow the guidance in TCM0138020
you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits and Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
This guidance should be followed when a pre-award rule 2 Verification Failure falls for a young person who
is recorded on the system containing Child Benefit information as having already ended full-time non-advanced education (FTNAE)
does not have a Child Benefit record.
In these cases a check will need to be carried out to confirm that the young person is in FTNAE or Approved Training before CTC can be awarded.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
If you are dealing with a FTNAE e-mail referral, go to Step 2
If you are dealing with an expired BF date, go to Step 3
If you receive a general incoming call, go to Step 4
If you are dealing with a returned TC1145, go to Step 6
Step 2
Access Child Benefit Service to check that the referral has been completed correctly and that the young person’s FTNAE needs to be confirmed. For how to do this:
Access Child Benefit Service desktop icon
enter the customers NINO in the upper navigation bar and select ‘search’
check the customers’ name and address in the top left corner of the screen to ensure you select the correct customer details
check child details in respect of FTNAE
If the customer’s Child Benefit record shows that EC Regs apply
transfer the case to the ‘International Team MU’. For how to do this, use TCM1000023
update Application Notes with message HB26 from TCM0160020 For how to do this, use TCM1000028
take no further action.
For how to check this:
access Child Benefit Service desktop icon
enter the customers NINO in the upper navigation bar and select ‘search’
check the customers’ name and address in the top left hand corner of the screen to ensure you select the correct customer details
select the adjustments button on the left hand side navigation bar
check whether the EC Regs button is selected
If the referral has not been sent correctly
inform the sender of the referral of the error
take no further action.
If the referral has been sent correctly
send form TC1145 to the customer
update Application Notes with message HB33 from TCM0160020 For how to do this use TCM1000028
set a clerical BF date of 15 days in the future
update the local spreadsheet with the customer’s and young person’s details
take no further action.
Step 3
If the initial 15-day BF period has expired,
send reminder form TC1059 to the customer
update Application Notes with message HB34 from TCM0160020 For how to do this use TCM1000028
set a further clerical BF date of 15 days in the future
update the local spreadsheet with the appropriate details
take no further action.
If the 15-day reminder period has expired, go to Step 6
Step 4
Confirm the customer’s identity by asking them to confirm the details listed below
Note: to confirm the details below, use the Access to DWP Data (ADD) System manual
name
NINO
date of birth
address including postcode
If the customer correctly answers all the details
they’ve passed the identity check
go to Step 5
If the customer doesn’t correctly answers all the details
they haven’t passed the identity check
tell them you can’t deal with them at this time and that if they have received a form from us they should fully complete it and return it in the pre-paid envelope
take no further action.
Step 5
Ask the customer why they are phoning
If they are phoning about a form TC1145 we have sent them
deal with their call and note down the answers they want to give us on form TC648
go to Step 6
If they are phoning for any other reason
tell them we can’t help them but they can get assistance from the Tax Credits Helpline
take no further action.
Step 6
Consider the answers given by the customer and decide whether or not the young person qualifies as being in FTNAE or Approved Training
Note: Details of what qualifies as FTNAE, Approved Training and a Registered for Work scheme can be found in the Tax Credit Technical Manual (ref TCTM02230).
make a note of your decision on form TC648
update the local spreadsheet with the appropriate entries
e-mail details of your decision to the sender of the referral
update Application Notes with message HB35 from TCM0160020 For how to do this use TCM1000028
send the correspondence to storage. Follow the guidance in TCM0074140
take no further action.