TCM0194160 | NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - Man Fin and Ren (AG)

From HM Revenue & Customs · Tax Credits Manual

To deal with an entry on NTC Listing for the Unfinalised S17 work list with the reason of ‘Man Fin and Ren’, consider steps 1 to 9.

Step 1

Use the Function Menu

select ‘NTC Listing’ from the Worklists drop down menu. You’ll be taken to the NTC Listing screen
select ‘Unfinalised S17’ from the Listing Type drop down menu
select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter ‘N’, a full list of the selected items will display
Note: The message ‘No Listing Entries for the Selection / Listing Type’ will display if there aren’t any entries for your chosen number.
go to Step 2.

Step 2

Sort and filter the entries to identify the ‘Man Fin and Ren’ (MAN FIN & REN) entries and also the priority cases. To do this

select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
sort the entries by reason of the Priority Indicator, so that the ‘MAN FIN & REN’ priority cases are identified and worked first
filter the entries so that only those with a reason of ‘MAN FIN & REN’ are shown, selecting the Descending checkbox
Note: Follow the guidance in TCM0140020.
select [OK]. You’ll be taken to the NTC Listing screen which will display the sorted and filtered work list entries
make a clerical note of the work item you are going to action - for example, name, NINO, reason, whether or not an ‘Appeal’ reason is shown and also check if an action date has expired
Note: If the reason doesn’t display, select the work item and then select [Details]. The Listing Entry Details screen will display, which will show the reason for the work item.
go to Step 3.

Step 3

If you noted in Step 2 that you

are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates that we’re waiting for the claim to
- renew before continuing with the finalise action, go to Step 5.
- finalise before continuing with the final NTC Listing action, go to Step 6.
aren’t dealing with an expired action date
- follow the guidance in TCM0194040
  then
- return to this guidance and go to Step 4.

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Step 4

Note: This guidance will ask you to select the 20XX-20XX year that isn’t finalised. The year you need to select depends on when you’re working Function NTC LISTING - for example, if you’re working Function NTC LISTING after

6 April 2007, you need to select year 2005-2006

6 April 2008, you need to select year 2006-2007

6 April 2009, you need to select year 2007-2008, and so on.

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn’t finalised

select [Process]. You’ll be taken to the Process screen
select ‘TCO’ from the Action Authority drop down menu
select ‘As Agreed’ from the Renew drop down menu
select [Renew]
Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action
- If [Renew] isn’t available, go to Step 5.
- If [Renew] is available
  - use Function NTC LISTING to set an action date of three days in the future on the work item
  - use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
    ‘SI08 - Wait for claim to renew before continuing with finalise action’
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  - take no further action.

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Step 5

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn’t finalised

select [Process]. You’ll be taken to the Process screen
select ‘TCO’ from the Action Authority drop down menu
select ‘As Agreed’ from the Finalise drop down menu
select [Finalise]
Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action
- If [Finalise] isn’t available, go to Step 6.
- If [Finalise] is available
  - use Function NTC LISTING to set an action date of three days in the future on the work item
  - use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
    ‘SI09 - Wait for claim to finalise before continuing with the final NTC Listings action’
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  - take no further action.

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Step 6

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

check the Award Status field. If the award status
- is shown as ‘Finalised’, go to Step 7.
- isn’t shown as ‘Finalised’
  - ask your manager for a specific action date
  - use Function NTC LISTING to set the action date on the work item
  - use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
    ‘SI10 - Claim has not finalised cannot continue with the NTC Listings action’
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  - take no further action.

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Step 7

Check the clerical note that you made for the work item.

If there was an ‘Appeal’ reason shown
- complete and issue form TC853 (appeal letter) to the customer, selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
  Note: This explains to the customer that their appeal rights on the original claim still stands.
  then
- go to Step 8.
If there wasn’t an ‘Appeal’ reason shown, go to Step 8.

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Step 8

Use Function MAINTAIN HOUSEHOLD NOTES

select the ‘Renewals & Reminders’ category to record the following, where appropriate
‘TCMZ Unfinalised S17 work item actioned from NTC Listing’
‘SI27 - 20XX/20XX Claim Finalised’
‘SI28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed’
and
any other action that you haven’t already recorded
Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
then
go to Step 9.

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Step 9

Use Function NTC LISTING to identify the work item you’ve just actioned. To do this

go to the NTC Listing screen
select ‘Unfinalised S17’ from the Listing Type drop down menu
select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter ‘N’, a full list of the selected items will display
select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
filter the entries with the reason of ‘Reference’, entering the NINO you made a clerical note of in the From Value and To Value fields
select [OK]. You’ll be taken to the NTC Listing screen which will display the work item you have just actioned
select the work item
select [Delete]
when the message ‘Listing entry will be permanently deleted’ displays, select [OK]. The work item will be deleted from NTC Listing
then
use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Renewals & Reminders’ category to record the following
‘SI15 - Work item deleted from NTC Listing’
Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
close the document on DMS. For how to do this, use TCM1000037.