TCM0272160 | Renewals - work lists (Unprocessed): Unprocessed S17 work list - Finalised and Terminated

From HM Revenue & Customs · Tax Credits Manual

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unprocessed S17 Work List: Finalised And Terminated (AG)’.

Checklist

Before you follow this guidance, make sure

you follow the guidance in TCM0138020
you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
you’re in the correct MU. Use TCM0322460 for the correct MU number.

Background

These work list items populate for cases that have terminated after 1s t Specified Date (1SD) and after 37 days have also finalised.

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Guidance

Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

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Step 1

Follow the guidance in TCM0262120

take no further action.