VCP11031 | Discretion, reasonable excuse and mitigation: Discretion
From HM Revenue & Customs · VAT Civil Penalties
Discretion is provided for in VAT Act 1994 Section 76.
Providing there are sound reasons for doing so, HMRC can exercise their discretion not to impose a penalty. However this is likely to be exceptional and case papers should record the reasons for the decision and endorsement by the line manager.
In exercising discretion you should
Maintain equality of treatment when applying a penalty.
Consider all the circumstances of each individual case.
Always remember that the objective of civil penalties is to encourage trader compliance.