VATFIN2930 | Money (including transfer of money) and related services: operation of a current, deposit or savings account: what is meant by ‘operation’?
From HM Revenue & Customs · VAT Finance Manual
The question of what acts or services constitute the operation of a current, savings or deposit account has never been tested in court. In general terms operation might include any of the following:
creating the account
the deposit or withdrawal of funds to or from the account
setting up and cancelling direct debit and / or standing order instructions
processing credit and debit instructions
issuing statements
issue of cheque books
issue of debit / cheque guarantee cards.
This list is not exhaustive.