SolvedVATRESNI8050 | Handling of correspondence: Introduction
From HM Revenue & Customs · VAT Retail Export Scheme (Northern Ireland)
VATRESNI8000 contains standard letters for use when responding to the most common complaints and queries on the VAT Retail Export Scheme.
| Type of correspondence… | Should be dealt with by … |
| Routine telephone and written queries from businesses and the public | the VAT general enquiries team |
| Complaints from the public about the operation of the scheme | the VAT general enquiries team, who should raise any areas of doubt with the Retail UoE before replying |
| Complaints about a retailer | the appropriate regional complaints officer |
| Complaints about handling of a VAT retail export scheme claim at a port/airport | customs officers at the appropriate (sea / air) port |
| MP correspondence | the VAT policy team see VATRES1200 |