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Contents

Official guidance

Claimant Compliance Manual

CCM14000 · Closing the Enquiry

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CCM14010 · Overview of closing the enquiry
CCM14030 · Penalties: General
CCM14040 · Method of closing the enquiry
CCM14060 · No adjustment needed to the claim
CCM14100 · Adjustment needed to the claim but a penalty is not appropriate
CCM14105 · Adjustment needed to the claim but a penalty is not appropriate: are adjustments needed for other years?
CCM14106 · Adjustment needed for other years
CCM14130 · Informing the customer
CCM14140 · Informing the customer: enquiry closure letter
CCM14150 · Processing the adjusted claim
CCM14160 · Adjusted awards: appeals
CCM14170 · Closing the records
CCM14200 · Adjustment needed to the claim and penalties appropriate: overview of settlement including penalties
CCM14205 · Adjustment needed to the claim and penalties appropriate: are adjustments needed for other years
CCM14210 · Adjustment needed to the claim and penalties appropriate: Who will meet the settlement
CCM14215 · Who will meet the settlement?
CCM14220 · Issuing the penalty leaflet
CCM14230 · Issuing the penalty leaflet: cases worked by correspondence
CCM14240 · Issuing the penalty leaflet: telephone calls
CCM14260 · Penalty cases: informing the customer(s)
CCM14265 · Penalty cases: Amending the award: Award continuing.
CCM14267 · Penalty case: Amending the award: No continuing award as a result of compliance check
CCM14268 · Penalty cases: Amending the award: award not continuing for reason other than compliance enquiry.
CCM14270 · Penalty cases: appeal received
CCM14335 · Time limits for penalties
CCM14336 · Time limits for penalties: examples
CCM14410 · Closing the office records and noting TCW
CCM14495 · Interaction with state benefits
CCM14510 · SA and TC enquiries: failure to negotiate a settlement/formal proceedings

Closing the Enquiry: contents
Closing the enquiry: issuing the penalty leaflet: telephone calls

CCM14240 | Closing the enquiry: issuing the penalty leaflet: telephone calls

From HM Revenue & Customs · Claimant Compliance Manual

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