CH600310 | The One to Many Approach: approval: why is there an approval process?

At any one time, there will be a large number of projects and initiatives running within the various parts of HMRC.

The OTM Assurance process has been introduced to provide effective governance within CCG to ensure:

• all initiatives are aligned with HMRC’s strategic objectives

• there is a consistent approach to quality across initiatives in line with the OTM Standards Framework

• actions taken during one initiative don’t adversely affect the chance of success of another

This will help to ensure that customer compliance is not adversely impacted and HMRC’s reputation is maintained, so that the chance of negative publicity resulting from an OTM approach is minimised.

For more information on the assurance process please see the CCG OTM Assurance intranet pages.