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Official guidance
Compliance Operational Guidance
  • COG10000 · Compliance Operational Guidance: introduction
  • COG11000 · Our conduct and behaviour
  • COG17000 · Compliance measures
  • COG19000 · Caseflow Scanning
  • COG20000 · Caseflow
  • COG80000 · Magnify
  • COG87000 · PDAC
  • COG90000 · NPPS
  • COG100000 · TRUCE Workbench VAT
  • COG102000 · TRUCE Workbench SA
  • COG200000 · Business specific: compliance check framework
  • COG900000 · Supporting guidance: employer compliance: contents
  • COG-A-Z · Compliance Operational Guidance: COG A to Z
  • CASEFLOW-A-Z · Compliance Operational Guidance: CRMM, NPPS and TRUCE A to Z
  • COG-GLOSSARY · Compliance Operational Guidance: glossary
  • COG-FEEDBACK · Compliance Operational Guidance: feedback
  • COG11200 · Our Conduct and Behaviour: civil service code e-learning
  • COG11360 · Our Conduct and Behaviour: customer service to disabled people: how to help: introduction
  • COG11365 · Our Conduct and Behaviour: customer service to disabled people: how to help: reasonable adjustments
  • COG11370 · Our Conduct and Behaviour: customer service to disabled people: how to help: penalty decisions
  • COG11372 · Our Conduct and Behaviour: customer service to disabled people: how to help: examples of penalty decisions taking account of disability
  • COG11375 · Our Conduct and Behaviour: customer service to disabled people: how to help: changes in compliance process
  • COG11380 · Our Conduct and Behaviour: customer service to disabled people: how to help: future compliance
  • COG11605 · Our Conduct and Behaviour: recording information
  • COG11610 · Our Conduct and Behaviour: recording information: general
  • COG11615 · Our Conduct and Behaviour: recording information: what information should be recorded and retained
  • COG11622 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: introduction
  • COG11624 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: the use of the camera on HMRC digital devices
  • COG11626 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: examples of when you can use the camera on your HMRC digital device
  • COG11628 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: example of when you cannot use the camera on your HMRC digital device
  • COG11630 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: the use of other recording functions on HMRC digital devices
  • COG11645 · Our Conduct and Behaviour: recording information: use of personally owned equipment for HMRC purposes
  • COG11720 · Our Conduct and Behaviour: notebooks used to record compliance checks: general
  • COG11730 · Our Conduct and Behaviour: notebooks used to record compliance checks: suitable notebooks
  • COG11740 · Our Conduct and Behaviour: notebooks used to record compliance checks: reducing data security risks of notebooks
  • COG11760 · Our Conduct and Behaviour: notebooks used to record compliance checks: recording the issue of notebooks
  • COG11780 · Our Conduct and Behaviour: notebooks used to record compliance checks: completion of notebooks
  • COG11790 · Our conduct and behaviour: notebooks used to record compliance checks: using electronic or digital notebooks
  • COG11820 · Our Conduct and Behaviour: notes of meeting: general
  • COG11840 · Our Conduct and Behaviour: notes of meeting: audio or video recording of a meeting
  • COG12000 · Quality Assurance
  • COG12215 · Quality Assurance: introduction: roles and responsibilities: tier structure in Individuals and Small Business Compliance/Wealthy and Mid-sized Business Compliance (ISBC/WMBC)
  • COG12700 · Quality Assurance: risks to quality: the Quality Risk Plan
  • COG15000 · Quality Assurance: quality standards
  • COG181900 · CRMM Guidance: general CRMM guidance: regime specific: VAT guidance
  • COG182700 · CRMM Guidance: general CRMM guidance: process work: tasks
  • COG221040 · Business specific guidance: compliance checks framework (CCF): need to know: caseflow
  • COG221060 · Business specific guidance: compliance checks framework (CCF): need to know: disclosure
  • COG221065 · Business specific: compliance check framework (CCF): need to know: CIT disclosure
  • COG221075 · Business specific guidance: compliance checks framework (CCF): need to know: evasion referral process
  • COG221080 · Business specific: compliance check framework (CCF): need to know: CIT evasion referral process
  • COG221100 · Business specific guidance: compliance checks framework (CCF): need to know: evasion meeting
  • COG221120 · Business specific: compliance check framework (CCF): need to know: CIT evasion PN300 meeting
  • COG221320 · Business specific guidance: compliance checks framework (CCF): need to know: appeals procedure
  • COG221525 · Business specific: Compliance Checks Framework (CCF): allocate case
  • COG221550 · Business specific guidance: compliance checks framework (CCF): complete initial review
  • COG221575 · Business specific guidance: compliance checks framework (CCF): confirm and identify additional risks
  • COG221600 · Business specific guidance: compliance checks framework (CCF): determine type of check
  • COG221625 · Business specific: Compliance Checks Framework (CCF): plan covert activity
  • COG221700 · Business specific: Compliance Checks Framework (CCF): plan unannounced visit
  • COG221775 · Business specific guidance: compliance checks framework (CFF): issue opening letter and make the follow up telephone call
  • COG221800 · Business specific: Compliance Checks Framework (CCF): make telephone call - first contact
  • COG221825 · Business specific: Compliance Checks Framework (CCF): unannounced visit - first contact
  • COG221875 · Business specific: Compliance Checks Framework (CCF): response received or no response to contact
  • COG221900 · Business specific: Compliance Checks Framework (CCF): use information and inspection powers
  • COG221950 · Business specific: Compliance Checks Framework (CCF): review information obtained
  • COG221975 · Business specific: Compliance Checks Framework (CCF): address risks
  • COG221990 · Business specific: Compliance Checks Framework (CCF): invigilation
  • COG222025 · Business specific: Compliance Checks Framework (CCF): calculate and discuss liability
  • COG222050 · Business specific: Compliance Checks Framework (CCF): penalties
  • COG222150 · Business specific: Compliance Checks Framework (CCF): take informal settlement action
  • COG222175 · Business specific: Compliance Checks Framework (CCF): prepare case for closure
  • COG222225 · Business specific: Compliance Checks Framework (CCF): close on system
  • COG230005 · Business specific: Compliance Checks Framework (CCF): Employer Compliance: activity level process map
  • COG230025 · Business specific guidance: compliance checks framework (CCF): employer compliance: confirm and identify additional risks
  • COG230050 · Business specific guidance: compliance checks framework (CCF): employer compliance: determine type of check
  • COG230100 · Business specific guidance: compliance checks framework (CCF): employer compliance: issue opening letter and make the follow up telephone call
  • COG230125 · Business specific guidance: compliance checks framework (CCF): employer compliance: response received or no response to contact
  • COG230140 · Business specific guidance: compliance checks framework (CCF): employer compliance: address risks
  • COG230175 · Business specific guidance: compliance checks framework (CCF): employer compliance: review findings and determine way forward
  • COG230200 · Business specific guidance: compliance checks framework (CCF): employer compliance: calculate and discuss liability
  • COG230225 · Business specific guidance: compliance checks framework (CCF): employer compliance: penalties
  • COG230250 · Business specific guidance: compliance checks framework (CCF): employer compliance: decide how to resolve compliance check
  • COG231010 · Business specific guidance: compliance checks framework (CCF): employer compliance: take formal settlement action
  • COG231025 · Business specific guidance: compliance checks framework (CCF): employer compliance: take informal settlement action
  • COG231050 · Business specific guidance: compliance checks framework (CCF): employer compliance: prepare case for closure
  • COG231075 · Business specific guidance: compliance checks framework (CCF): employer compliance: close on system
  • COG236005 · Business specific: Compliance Check Framework (CCF): charities large partnerships & international (CLPI) EC: activity level process map
  • COG240005 · Business specific: Compliance Checks Framework (CCF): Personal and Capital Gains Tax Compliance (P&CGTC): activity level process map
  • COG240025 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): allocate case
  • COG240075 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): confirm and identify additional risks
  • COG240080 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): determine type of check
  • COG240125 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): issue opening letter and make the follow up telephone call
  • COG240150 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): use information and inspection powers
  • COG240200 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): review findings and determine way forward
  • COG240225 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): calculate and discuss liability
  • COG240250 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): penalties
  • COG240275 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): decide how to resolve compliance check
  • COG240300 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): take formal settlement action
  • COG240325 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): take informal settlement action
  • COG240350 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): prepare case for closure
  • COG240375 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): close on system
  • COG250005 · Business specific: Compliance Checks Framework (CCF): Income Tax Self Assessment (ITSA): activity level process map
  • COG250080 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): determine type of check
  • COG250125 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): issue opening letter and make the follow up telephone call
  • COG250260 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): review findings and determine way forward
  • COG250275 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): decide how to resolve compliance check
  • COG250300 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): take formal settlement action
  • COG250350 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): prepare case for closure
  • COG256005 · Business specific: compliance check framework (CCF): charities large partnerships & international (CLPI) ITSA: activity level process maps
  • COG260005 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): activity level process maps
  • COG260050 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): complete initial review
  • COG260075 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): confirm and identify additional risks
  • COG260080 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): determine type of check
  • COG260125 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): issue opening letter and make the follow up telephone call
  • COG260260 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): review findings and determine way forward
  • COG260275 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): decide how to resolve compliance check
  • COG260300 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): take formal settlement action
  • COG266005 · Business specific: compliance check framework (CCF): charities large partnerships & international (CLPI) CTSA: activity level process maps
  • COG270005 · Business specific: Compliance Checks Framework (CCF): Value Added Tax (VAT): activity level process maps
  • COG270025 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): allocate case
  • COG270050 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): confirm and identify additional risks
  • COG270090 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): address risks
  • COG270150 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): review findings and determine way forward
  • COG270175 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): penalties
  • COG270200 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): decide how to resolve compliance check
  • COG270225 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): take formal settlement action
  • COG270250 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): prepare case for closure
  • COG281005 · Business specific: Compliance Checks Framework (CCF): hidden economy: Employer Compliance: activity level process map
  • COG281825 · Business specific guidance: compliance checks framework (CCF): hidden economy: unannounced visit - first contact
  • COG282005 · Business specific: Compliance Checks Framework (CCF): hidden economy: ITSA: activity level process map
  • COG283005 · Business specific: Compliance Checks Framework (CCF): hidden economy: VAT: activity level process maps
  • COG283225 · Business specific guidance: compliance checks framework (CCF): hidden economy: take formal settlement action
  • COG290005 · Business specific: Compliance Checks Framework (CCF): Excise: activity level process maps
  • COG290050 · Business specific guidance: compliance checks framework (CCF): excise: complete initial review
  • COG290075 · Business specific guidance: compliance checks framework (CCF): excise: confirm and identify additional risks
  • COG290080 · Business specific guidance: compliance checks framework (CCF): excise: determine type of check
  • COG290090 · Business specific guidance: compliance checks framework (CCF): excise: plan unannounced visit
  • COG290125 · Business specific guidance: compliance checks framework (CFF): excise: issue opening letter and make the follow up telephone call
  • COG290140 · Business specific guidance: compliance checks framework (CCF): excise: unannounced visit - first contact
  • COG290150 · Business specific guidance: compliance checks framework (CCF): excise: use information and inspection powers
  • COG290220 · Business specific guidance: compliance checks framework (CCF): excise: address risks
  • COG290260 · Business specific guidance: compliance checks framework (CCF): excise: review findings and determine way forward
  • COG290280 · Business specific guidance: compliance checks framework (CCF): excise: penalties
  • COG290290 · Business specific guidance: compliance checks framework (CCF): excise: decide how to resolve compliance check
  • COG290300 · Business specific guidance: compliance checks framework (CCF): excise: take formal settlement action
  • COG290325 · Business specific guidance: compliance checks framework (CCF): excise: prepare case for closure
  • COG290500 · Business specific guidance: compliance checks framework (CCF): excise: address risks - desk based: post detection audit (tobacco)
  • COG290550 · Business specific guidance: compliance checks framework (CCF): excise: address risks - desk based: post detection audit (oils)
  • COG290600 · Business specific guidance: compliance checks framework (CCF): excise: seizure of excise goods
  • COG290650 · Business specific guidance: compliance checks framework (CCF): excise: detention
  • COG291005 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: activity level process maps
  • COG291050 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: complete initial review
  • COG291125 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: issue opening letter and make the follow up telephone call
  • COG291200 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: response received or no response to contact
  • COG291225 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: review information obtained
  • COG291250 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: address risks
  • COG291275 · Business specific:compliance check framework (CCF): excise alcohol and tobacco: review findings and determine way forward
  • COG291400 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: take formal settlement action
  • COG292005 · Business specific: compliance check framework (CCF): excise oils: activity level process map
  • COG292140 · Business specific: compliance check framework (CCF): excise oils: unannounced visit-first contact
  • COG292250 · Business specific: compliance check framework (CCF): excise oils: address risks
  • COG295005 · Business specific: Compliance Checks Framework (CCF): Soft Drinks Industry Levy (SDIL): activity level process map
  • COG295050 · Business specific guidance:compliance checks framework (CCF):soft drinks industry levy (SDIL):complete initial review
  • COG295090 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): plan unannounced visit
  • COG295140 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): unannounced visit - first contact
  • COG295150 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): use information and inspection powers
  • COG295200 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL) : review information obtained
  • COG295220 · Business specific: compliance check framework (CCF): soft drinks industry levy (SDIL): address risks
  • COG295250 · Business specific: compliance check framework (CCF): soft drinks industry levy (SDIL): review findings and determine way forward
  • COG295290 · Business specific guidance: compliance checks framework (CCF): soft drinks industry levy (SDIL): decide how to resolve compliance check
  • COG301005 · Business specific: Compliance Checks Framework (CCF): mid-sized business (MSB): Employer Compliance: activity level process maps
  • COG301050 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): complete initial review
  • COG301075 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): confirm and identify additional risks
  • COG301150 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): review information obtained
  • COG301175 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): address risks
  • COG302005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) ITSA: activity level process map
  • COG302050 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): complete initial review
  • COG302075 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): confirm and identify additional risks
  • COG302150 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): review information obtained
  • COG302175 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): address risks
  • COG303005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) CTSA: Activity level process map
  • COG303050 · Business specific: Compliance Checks Framework (CCF): mid-sized business CTSA (MSB CTSA): complete initial review
  • COG303075 · Business specific: Compliance Checks Framework (CCF): mid-sized business CTSA (MSB CTSA): confirm and identify additional risks
  • COG304005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) VAT: Activity level process map
  • COG304050 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): complete initial review
  • COG304075 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): confirm and identify additional risks
  • COG304175 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): address risks
  • COG304200 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): prepare case for closure
  • COG311005 · Business specific: Compliance Check Framework (CCF): public bodies group (PBG): Employer Compliance (non-CCM): activity level process map
  • COG312005 · Business specific: Compliance Check Framework (CCF): public bodies group (PBG) : VAT (non-CCM): activity level process map
  • COG313005 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): activity level process map
  • COG313010 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): pre allocation
  • COG313025 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): allocate case
  • COG313050 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): complete initial review
  • COG313075 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): confirm and identify additional risks
  • COG313100 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): determine type of check
  • COG313175 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): issue opening letter and make the follow up telephone call
  • COG313200 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): make telephone call - first contact
  • COG313250 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): response received or no response to contact
  • COG313275 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): use information and inspection powers
  • COG313300 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): review information obtained
  • COG313325 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): address risks
  • COG313350 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): invigilation
  • COG313375 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): review findings and determine way forward
  • COG313400 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): calculate and discuss liability
  • COG313425 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): penalties
  • COG313450 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): decide how to resolve compliance check
  • COG313475 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): take formal settlement action
  • COG313500 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): take informal settlement action
  • COG313525 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): prepare case for closure
  • COG313550 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): close on system
  • COG314005 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): activity level process map
  • COG314075 · Business specific: compliance check framework: public bodies group (PBG): VAT (CCM): confirm and identify additional risks
  • COG314175 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT: issue opening letter and make the follow up telephone call
  • COG314325 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): address risks
  • COG314375 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): review findings and determine way forward
  • COG314400 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CRM): calculate and discuss liability
  • COG314425 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): penalties
  • COG314450 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): decide how to resolve compliance check
  • COG314475 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): take formal settlement action
  • COG314525 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): prepare case for closure
  • COG314550 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): close on system
  • COG320005 · Business specific: compliance check framework (CCF): customs and international trade (CIT): activity level process map
  • COG321550 · Business specific: compliance check framework (CCF): customs and international trade (CIT): complete initial review
  • cog321575 · Business specific: compliance check framework (CCF): customs and international trade (CIT): confirm and identify additional risks
  • COG321700 · Business specific: compliance check framework (CCF): customs and international trade (CIT): plan unannounced visit
  • COG321775 · Business specific: compliance check framework (CCF): customs and international trade (CIT): issue opening letter and make the follow up telephone call
  • COG321825 · Business specific: compliance check framework (CCF): customs and international trade (CIT): unannounced visit - first contact
  • COG321875 · Business specific: compliance check framework (CCF): customs and international trade (CIT): response received or no response to contact
  • COG321900 · Business specific: compliance check framework (CCF): customs and international trade (CIT): use information and inspection powers
  • COG321975 · Business specific: compliance check framework (CCF): customs and international trade (CIT): address risks
  • COG322000 · Business specific: compliance check framework (CCF): customs and international trade (CIT): review findings and determine way forward
  • COG322025 · Business specific: compliance check framework (CCF): customs and international trade (CIT): calculate and discuss liability
  • COG322050 · Business specific: compliance check framework (CCF): customs and international trade (CIT): penalties
  • COG322100 · Business specific: compliance check framework (CCF): customs and international trade (CIT): decide how to resolve compliance check
  • COG322125 · Business specific: compliance check framework (CCF): customs and international trade (CIT): take formal settlement action
  • COG322175 · Business specific: compliance check framework (CCF): customs and international trade (CIT): prepare case for closure
  • COG330005 · Business specific: compliance check framework (CCF): VAT Pre-Creds: activity level process maps
  • COG330010 · Business specific: compliance check framework (CCF): VAT Pre-Creds: pre allocation
  • COG330025 · Business specific: compliance check framework (CCF): VAT Pre-Creds: allocate case
  • COG330050 · Business specific: compliance check framework (CCF): VAT Pre-Creds: complete initial review
  • COG330075 · Business specific: compliance check framework (CCF): VAT Pre-Creds: confirm and identify additional risks
  • COG330310 · Business specific: compliance check framework (CCF): VAT Pre-Creds: prepare case for closure
  • COG330350 · Business specific: compliance check framework (CCF): VAT Pre-Creds: close on system
  • COG904620 · Supporting Guidance: employer compliance: guidance by subject: liaison: personal and capital gains tax compliance (P&CGTC): employer duties to P&CGTC referrals
  • COG904621 · Supporting Guidance: employer compliance: guidance by subject: liaison: personal tax compliance (PTC) teams: personal tax compliance to employer compliance referrals
  • COG90691 · NPPS Guidance: Offshore Penalties: Income Tax (IT)
  • COG90692 · NPPS Guidance: Offshore Penalties: Corporation Tax (CT)
  • COG90693 · NPPS Guidance: Offshore Penalties: Capital Gains Tax (CGT)
  • COG90694 · NPPS Guidance: Offshore Penalties: Inheritance Tax (IHT)
  • COG90696 · NPPS guidance: maintain penalty details - C-A Penalties: C-A DOTAS Penalty
  • COG90697 · NPPS guidance: maintain penalty details - C-A Penalties: C-A POTAS Penalty
  • COG90698 · NPPS guidance: maintain penalty details - C-A Penalties: C-A DASVOIT Penalty
  • COG90699 · NPPS guidance: maintain penalty details - C-A Penalties: C-A Enabler Penalty
  • COG90701 · NPPS guidance: maintain penalty details - C-A Penalties: C-A GAAR Penalty
  • COG90702 · NPPS guidance: maintain penalty details - C-A Penalties: C-A STAR Penalty
  • COG907080 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - introduction
  • COG907100 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - inaccuracy discovered
  • COG907110 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations: P11DX and letter applications
  • COG907140 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - use of form ECR308
  • COG915032 · Supporting Guidance: employer compliance: guidance by subject: settlement: settlement discussions
  • COGG931450 · Alternative rights of recovery (PAYE directions): further action when a direction seems appropriate
  • COGUPDATE001 · COG - Compliance Operational Guidance: update index
  • COGUPDATE090715 · Compliance Operational Guidance: recent changes
  • COGUPDATE110228 · Compliance Operational Guidance: recent changes
  • COGUPDATE110509 · Compliance Operational Guidance: recent changes
  • COGUPDATE110610 · Compliance Operational Guidance: recent changes
  • COGUPDATE110615 · Compliance Operational Guidance: recent changes
  • COGUPDATE110715 · Compliance Operational Guidance: recent changes
  • COGUPDATE110805 · Compliance Operational Guidance: recent changes
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  1. COG941000
  2. Supporting Guidance: business records checks: at the visit: VAT registered business: VAT registered businesses

COG941010 | Supporting Guidance: business records checks: at the visit: VAT registered business: VAT registered businesses

From HM Revenue & Customs · Compliance Operational Guidance

All businesses must maintain the basic records to enable them to complete their income tax or corporation tax returns.

However, if a business should be registered for VAT, then it must keep additional statutory records - see CH12300. The most common are:

  • a VAT account

  • copies of VAT invoices.

Where the customer is VAT registered, you will only consider whether the statutory records are being kept for income tax and corporation tax purposes.

You should not check that the records meet VAT record-keeping requirements. See COG941015 (a VAT account) and COG941020 (a VAT invoice) for further information.

If you are told that the customer has not kept statutory records for VAT, you should consider referring the case to RIS.

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