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Official guidance
Compliance Operational Guidance
  • COG10000 · Compliance Operational Guidance: introduction
  • COG11000 · Our conduct and behaviour
  • COG17000 · Compliance measures
  • COG19000 · Caseflow Scanning
  • COG20000 · Caseflow
  • COG80000 · Magnify
  • COG87000 · PDAC
  • COG90000 · NPPS
  • COG100000 · TRUCE Workbench VAT
  • COG102000 · TRUCE Workbench SA
  • COG200000 · Business specific: compliance check framework
  • COG900000 · Supporting guidance: employer compliance: contents
  • COG-A-Z · Compliance Operational Guidance: COG A to Z
  • CASEFLOW-A-Z · Compliance Operational Guidance: CRMM, NPPS and TRUCE A to Z
  • COG-GLOSSARY · Compliance Operational Guidance: glossary
  • COG-FEEDBACK · Compliance Operational Guidance: feedback
  • COG11200 · Our Conduct and Behaviour: civil service code e-learning
  • COG11360 · Our Conduct and Behaviour: customer service to disabled people: how to help: introduction
  • COG11365 · Our Conduct and Behaviour: customer service to disabled people: how to help: reasonable adjustments
  • COG11370 · Our Conduct and Behaviour: customer service to disabled people: how to help: penalty decisions
  • COG11372 · Our Conduct and Behaviour: customer service to disabled people: how to help: examples of penalty decisions taking account of disability
  • COG11375 · Our Conduct and Behaviour: customer service to disabled people: how to help: changes in compliance process
  • COG11380 · Our Conduct and Behaviour: customer service to disabled people: how to help: future compliance
  • COG11605 · Our Conduct and Behaviour: recording information
  • COG11610 · Our Conduct and Behaviour: recording information: general
  • COG11615 · Our Conduct and Behaviour: recording information: what information should be recorded and retained
  • COG11622 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: introduction
  • COG11624 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: the use of the camera on HMRC digital devices
  • COG11626 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: examples of when you can use the camera on your HMRC digital device
  • COG11628 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: example of when you cannot use the camera on your HMRC digital device
  • COG11630 · Our conduct and behaviour: recording information: use of HMRC digital devices during compliance checks: the use of other recording functions on HMRC digital devices
  • COG11645 · Our Conduct and Behaviour: recording information: use of personally owned equipment for HMRC purposes
  • COG11720 · Our Conduct and Behaviour: notebooks used to record compliance checks: general
  • COG11730 · Our Conduct and Behaviour: notebooks used to record compliance checks: suitable notebooks
  • COG11740 · Our Conduct and Behaviour: notebooks used to record compliance checks: reducing data security risks of notebooks
  • COG11760 · Our Conduct and Behaviour: notebooks used to record compliance checks: recording the issue of notebooks
  • COG11780 · Our Conduct and Behaviour: notebooks used to record compliance checks: completion of notebooks
  • COG11790 · Our conduct and behaviour: notebooks used to record compliance checks: using electronic or digital notebooks
  • COG11820 · Our Conduct and Behaviour: notes of meeting: general
  • COG11840 · Our Conduct and Behaviour: notes of meeting: audio or video recording of a meeting
  • COG12000 · Quality Assurance
  • COG12215 · Quality Assurance: introduction: roles and responsibilities: tier structure in Individuals and Small Business Compliance/Wealthy and Mid-sized Business Compliance (ISBC/WMBC)
  • COG12700 · Quality Assurance: risks to quality: the Quality Risk Plan
  • COG15000 · Quality Assurance: quality standards
  • COG181900 · CRMM Guidance: general CRMM guidance: regime specific: VAT guidance
  • COG182700 · CRMM Guidance: general CRMM guidance: process work: tasks
  • COG221040 · Business specific guidance: compliance checks framework (CCF): need to know: caseflow
  • COG221060 · Business specific guidance: compliance checks framework (CCF): need to know: disclosure
  • COG221065 · Business specific: compliance check framework (CCF): need to know: CIT disclosure
  • COG221075 · Business specific guidance: compliance checks framework (CCF): need to know: evasion referral process
  • COG221080 · Business specific: compliance check framework (CCF): need to know: CIT evasion referral process
  • COG221100 · Business specific guidance: compliance checks framework (CCF): need to know: evasion meeting
  • COG221120 · Business specific: compliance check framework (CCF): need to know: CIT evasion PN300 meeting
  • COG221320 · Business specific guidance: compliance checks framework (CCF): need to know: appeals procedure
  • COG221525 · Business specific: Compliance Checks Framework (CCF): allocate case
  • COG221550 · Business specific guidance: compliance checks framework (CCF): complete initial review
  • COG221575 · Business specific guidance: compliance checks framework (CCF): confirm and identify additional risks
  • COG221600 · Business specific guidance: compliance checks framework (CCF): determine type of check
  • COG221625 · Business specific: Compliance Checks Framework (CCF): plan covert activity
  • COG221700 · Business specific: Compliance Checks Framework (CCF): plan unannounced visit
  • COG221775 · Business specific guidance: compliance checks framework (CFF): issue opening letter and make the follow up telephone call
  • COG221800 · Business specific: Compliance Checks Framework (CCF): make telephone call - first contact
  • COG221825 · Business specific: Compliance Checks Framework (CCF): unannounced visit - first contact
  • COG221875 · Business specific: Compliance Checks Framework (CCF): response received or no response to contact
  • COG221900 · Business specific: Compliance Checks Framework (CCF): use information and inspection powers
  • COG221950 · Business specific: Compliance Checks Framework (CCF): review information obtained
  • COG221975 · Business specific: Compliance Checks Framework (CCF): address risks
  • COG221990 · Business specific: Compliance Checks Framework (CCF): invigilation
  • COG222025 · Business specific: Compliance Checks Framework (CCF): calculate and discuss liability
  • COG222050 · Business specific: Compliance Checks Framework (CCF): penalties
  • COG222150 · Business specific: Compliance Checks Framework (CCF): take informal settlement action
  • COG222175 · Business specific: Compliance Checks Framework (CCF): prepare case for closure
  • COG222225 · Business specific: Compliance Checks Framework (CCF): close on system
  • COG230005 · Business specific: Compliance Checks Framework (CCF): Employer Compliance: activity level process map
  • COG230025 · Business specific guidance: compliance checks framework (CCF): employer compliance: confirm and identify additional risks
  • COG230050 · Business specific guidance: compliance checks framework (CCF): employer compliance: determine type of check
  • COG230100 · Business specific guidance: compliance checks framework (CCF): employer compliance: issue opening letter and make the follow up telephone call
  • COG230125 · Business specific guidance: compliance checks framework (CCF): employer compliance: response received or no response to contact
  • COG230140 · Business specific guidance: compliance checks framework (CCF): employer compliance: address risks
  • COG230175 · Business specific guidance: compliance checks framework (CCF): employer compliance: review findings and determine way forward
  • COG230200 · Business specific guidance: compliance checks framework (CCF): employer compliance: calculate and discuss liability
  • COG230225 · Business specific guidance: compliance checks framework (CCF): employer compliance: penalties
  • COG230250 · Business specific guidance: compliance checks framework (CCF): employer compliance: decide how to resolve compliance check
  • COG231010 · Business specific guidance: compliance checks framework (CCF): employer compliance: take formal settlement action
  • COG231025 · Business specific guidance: compliance checks framework (CCF): employer compliance: take informal settlement action
  • COG231050 · Business specific guidance: compliance checks framework (CCF): employer compliance: prepare case for closure
  • COG231075 · Business specific guidance: compliance checks framework (CCF): employer compliance: close on system
  • COG236005 · Business specific: Compliance Check Framework (CCF): charities large partnerships & international (CLPI) EC: activity level process map
  • COG240005 · Business specific: Compliance Checks Framework (CCF): Personal and Capital Gains Tax Compliance (P&CGTC): activity level process map
  • COG240025 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): allocate case
  • COG240075 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): confirm and identify additional risks
  • COG240080 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): determine type of check
  • COG240125 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): issue opening letter and make the follow up telephone call
  • COG240150 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): use information and inspection powers
  • COG240200 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): review findings and determine way forward
  • COG240225 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): calculate and discuss liability
  • COG240250 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): penalties
  • COG240275 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): decide how to resolve compliance check
  • COG240300 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): take formal settlement action
  • COG240325 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): take informal settlement action
  • COG240350 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): prepare case for closure
  • COG240375 · Business specific guidance: compliance checks framework (CCF): personal and capital gains tax compliance (P&CGTC): close on system
  • COG250005 · Business specific: Compliance Checks Framework (CCF): Income Tax Self Assessment (ITSA): activity level process map
  • COG250080 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): determine type of check
  • COG250125 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): issue opening letter and make the follow up telephone call
  • COG250260 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): review findings and determine way forward
  • COG250275 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): decide how to resolve compliance check
  • COG250300 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): take formal settlement action
  • COG250350 · Business specific guidance: compliance checks framework (CCF): income tax self assessment (ITSA): prepare case for closure
  • COG256005 · Business specific: compliance check framework (CCF): charities large partnerships & international (CLPI) ITSA: activity level process maps
  • COG260005 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): activity level process maps
  • COG260050 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): complete initial review
  • COG260075 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): confirm and identify additional risks
  • COG260080 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): determine type of check
  • COG260125 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): issue opening letter and make the follow up telephone call
  • COG260260 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): review findings and determine way forward
  • COG260275 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): decide how to resolve compliance check
  • COG260300 · Business specific: Compliance Checks Framework (CCF): Corporation Tax Self Assessment (CTSA): take formal settlement action
  • COG266005 · Business specific: compliance check framework (CCF): charities large partnerships & international (CLPI) CTSA: activity level process maps
  • COG270005 · Business specific: Compliance Checks Framework (CCF): Value Added Tax (VAT): activity level process maps
  • COG270025 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): allocate case
  • COG270050 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): confirm and identify additional risks
  • COG270090 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): address risks
  • COG270150 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): review findings and determine way forward
  • COG270175 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): penalties
  • COG270200 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): decide how to resolve compliance check
  • COG270225 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): take formal settlement action
  • COG270250 · Business specific guidance: compliance checks framework (CCF): value added tax (VAT): prepare case for closure
  • COG281005 · Business specific: Compliance Checks Framework (CCF): hidden economy: Employer Compliance: activity level process map
  • COG281825 · Business specific guidance: compliance checks framework (CCF): hidden economy: unannounced visit - first contact
  • COG282005 · Business specific: Compliance Checks Framework (CCF): hidden economy: ITSA: activity level process map
  • COG283005 · Business specific: Compliance Checks Framework (CCF): hidden economy: VAT: activity level process maps
  • COG283225 · Business specific guidance: compliance checks framework (CCF): hidden economy: take formal settlement action
  • COG290005 · Business specific: Compliance Checks Framework (CCF): Excise: activity level process maps
  • COG290050 · Business specific guidance: compliance checks framework (CCF): excise: complete initial review
  • COG290075 · Business specific guidance: compliance checks framework (CCF): excise: confirm and identify additional risks
  • COG290080 · Business specific guidance: compliance checks framework (CCF): excise: determine type of check
  • COG290090 · Business specific guidance: compliance checks framework (CCF): excise: plan unannounced visit
  • COG290125 · Business specific guidance: compliance checks framework (CFF): excise: issue opening letter and make the follow up telephone call
  • COG290140 · Business specific guidance: compliance checks framework (CCF): excise: unannounced visit - first contact
  • COG290150 · Business specific guidance: compliance checks framework (CCF): excise: use information and inspection powers
  • COG290220 · Business specific guidance: compliance checks framework (CCF): excise: address risks
  • COG290260 · Business specific guidance: compliance checks framework (CCF): excise: review findings and determine way forward
  • COG290280 · Business specific guidance: compliance checks framework (CCF): excise: penalties
  • COG290290 · Business specific guidance: compliance checks framework (CCF): excise: decide how to resolve compliance check
  • COG290300 · Business specific guidance: compliance checks framework (CCF): excise: take formal settlement action
  • COG290325 · Business specific guidance: compliance checks framework (CCF): excise: prepare case for closure
  • COG290500 · Business specific guidance: compliance checks framework (CCF): excise: address risks - desk based: post detection audit (tobacco)
  • COG290550 · Business specific guidance: compliance checks framework (CCF): excise: address risks - desk based: post detection audit (oils)
  • COG290600 · Business specific guidance: compliance checks framework (CCF): excise: seizure of excise goods
  • COG290650 · Business specific guidance: compliance checks framework (CCF): excise: detention
  • COG291005 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: activity level process maps
  • COG291050 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: complete initial review
  • COG291125 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: issue opening letter and make the follow up telephone call
  • COG291200 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: response received or no response to contact
  • COG291225 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: review information obtained
  • COG291250 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: address risks
  • COG291275 · Business specific:compliance check framework (CCF): excise alcohol and tobacco: review findings and determine way forward
  • COG291400 · Business specific: compliance check framework (CCF): excise alcohol and tobacco: take formal settlement action
  • COG292005 · Business specific: compliance check framework (CCF): excise oils: activity level process map
  • COG292140 · Business specific: compliance check framework (CCF): excise oils: unannounced visit-first contact
  • COG292250 · Business specific: compliance check framework (CCF): excise oils: address risks
  • COG295005 · Business specific: Compliance Checks Framework (CCF): Soft Drinks Industry Levy (SDIL): activity level process map
  • COG295050 · Business specific guidance:compliance checks framework (CCF):soft drinks industry levy (SDIL):complete initial review
  • COG295090 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): plan unannounced visit
  • COG295140 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): unannounced visit - first contact
  • COG295150 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL): use information and inspection powers
  • COG295200 · Business specific: compliance checks framework (CCF): soft drinks industry levy (SDIL) : review information obtained
  • COG295220 · Business specific: compliance check framework (CCF): soft drinks industry levy (SDIL): address risks
  • COG295250 · Business specific: compliance check framework (CCF): soft drinks industry levy (SDIL): review findings and determine way forward
  • COG295290 · Business specific guidance: compliance checks framework (CCF): soft drinks industry levy (SDIL): decide how to resolve compliance check
  • COG301005 · Business specific: Compliance Checks Framework (CCF): mid-sized business (MSB): Employer Compliance: activity level process maps
  • COG301050 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): complete initial review
  • COG301075 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): confirm and identify additional risks
  • COG301150 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): review information obtained
  • COG301175 · Business specific: compliance checks framework (CCF): mid-sized business employer compliance (MSB EC): address risks
  • COG302005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) ITSA: activity level process map
  • COG302050 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): complete initial review
  • COG302075 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): confirm and identify additional risks
  • COG302150 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): review information obtained
  • COG302175 · Business specific guidance: compliance checks framework (CCF): mid-sized business ITSA (MSB ITSA): address risks
  • COG303005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) CTSA: Activity level process map
  • COG303050 · Business specific: Compliance Checks Framework (CCF): mid-sized business CTSA (MSB CTSA): complete initial review
  • COG303075 · Business specific: Compliance Checks Framework (CCF): mid-sized business CTSA (MSB CTSA): confirm and identify additional risks
  • COG304005 · Business specific: Compliance Check Framework (CCF): mid-sized business (MSB) VAT: Activity level process map
  • COG304050 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): complete initial review
  • COG304075 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): confirm and identify additional risks
  • COG304175 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): address risks
  • COG304200 · Business specific guidance: compliance checks framework (CCF): mid-sized business VAT (MSB VAT): prepare case for closure
  • COG311005 · Business specific: Compliance Check Framework (CCF): public bodies group (PBG): Employer Compliance (non-CCM): activity level process map
  • COG312005 · Business specific: Compliance Check Framework (CCF): public bodies group (PBG) : VAT (non-CCM): activity level process map
  • COG313005 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): activity level process map
  • COG313010 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): pre allocation
  • COG313025 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): allocate case
  • COG313050 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): complete initial review
  • COG313075 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): confirm and identify additional risks
  • COG313100 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): determine type of check
  • COG313175 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): issue opening letter and make the follow up telephone call
  • COG313200 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): make telephone call - first contact
  • COG313250 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): response received or no response to contact
  • COG313275 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): use information and inspection powers
  • COG313300 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): review information obtained
  • COG313325 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): address risks
  • COG313350 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): invigilation
  • COG313375 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): review findings and determine way forward
  • COG313400 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): calculate and discuss liability
  • COG313425 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): penalties
  • COG313450 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): decide how to resolve compliance check
  • COG313475 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): take formal settlement action
  • COG313500 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): take informal settlement action
  • COG313525 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): prepare case for closure
  • COG313550 · Business specific: compliance check framework (CCF): public bodies group (PBG): employer compliance (CCM): close on system
  • COG314005 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): activity level process map
  • COG314075 · Business specific: compliance check framework: public bodies group (PBG): VAT (CCM): confirm and identify additional risks
  • COG314175 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT: issue opening letter and make the follow up telephone call
  • COG314325 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): address risks
  • COG314375 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): review findings and determine way forward
  • COG314400 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CRM): calculate and discuss liability
  • COG314425 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): penalties
  • COG314450 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): decide how to resolve compliance check
  • COG314475 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): take formal settlement action
  • COG314525 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): prepare case for closure
  • COG314550 · Business specific: compliance check framework (CCF): public bodies group (PBG): VAT (CCM): close on system
  • COG320005 · Business specific: compliance check framework (CCF): customs and international trade (CIT): activity level process map
  • COG321550 · Business specific: compliance check framework (CCF): customs and international trade (CIT): complete initial review
  • cog321575 · Business specific: compliance check framework (CCF): customs and international trade (CIT): confirm and identify additional risks
  • COG321700 · Business specific: compliance check framework (CCF): customs and international trade (CIT): plan unannounced visit
  • COG321775 · Business specific: compliance check framework (CCF): customs and international trade (CIT): issue opening letter and make the follow up telephone call
  • COG321825 · Business specific: compliance check framework (CCF): customs and international trade (CIT): unannounced visit - first contact
  • COG321875 · Business specific: compliance check framework (CCF): customs and international trade (CIT): response received or no response to contact
  • COG321900 · Business specific: compliance check framework (CCF): customs and international trade (CIT): use information and inspection powers
  • COG321975 · Business specific: compliance check framework (CCF): customs and international trade (CIT): address risks
  • COG322000 · Business specific: compliance check framework (CCF): customs and international trade (CIT): review findings and determine way forward
  • COG322025 · Business specific: compliance check framework (CCF): customs and international trade (CIT): calculate and discuss liability
  • COG322050 · Business specific: compliance check framework (CCF): customs and international trade (CIT): penalties
  • COG322100 · Business specific: compliance check framework (CCF): customs and international trade (CIT): decide how to resolve compliance check
  • COG322125 · Business specific: compliance check framework (CCF): customs and international trade (CIT): take formal settlement action
  • COG322175 · Business specific: compliance check framework (CCF): customs and international trade (CIT): prepare case for closure
  • COG330005 · Business specific: compliance check framework (CCF): VAT Pre-Creds: activity level process maps
  • COG330010 · Business specific: compliance check framework (CCF): VAT Pre-Creds: pre allocation
  • COG330025 · Business specific: compliance check framework (CCF): VAT Pre-Creds: allocate case
  • COG330050 · Business specific: compliance check framework (CCF): VAT Pre-Creds: complete initial review
  • COG330075 · Business specific: compliance check framework (CCF): VAT Pre-Creds: confirm and identify additional risks
  • COG330310 · Business specific: compliance check framework (CCF): VAT Pre-Creds: prepare case for closure
  • COG330350 · Business specific: compliance check framework (CCF): VAT Pre-Creds: close on system
  • COG904620 · Supporting Guidance: employer compliance: guidance by subject: liaison: personal and capital gains tax compliance (P&CGTC): employer duties to P&CGTC referrals
  • COG904621 · Supporting Guidance: employer compliance: guidance by subject: liaison: personal tax compliance (PTC) teams: personal tax compliance to employer compliance referrals
  • COG90691 · NPPS Guidance: Offshore Penalties: Income Tax (IT)
  • COG90692 · NPPS Guidance: Offshore Penalties: Corporation Tax (CT)
  • COG90693 · NPPS Guidance: Offshore Penalties: Capital Gains Tax (CGT)
  • COG90694 · NPPS Guidance: Offshore Penalties: Inheritance Tax (IHT)
  • COG90696 · NPPS guidance: maintain penalty details - C-A Penalties: C-A DOTAS Penalty
  • COG90697 · NPPS guidance: maintain penalty details - C-A Penalties: C-A POTAS Penalty
  • COG90698 · NPPS guidance: maintain penalty details - C-A Penalties: C-A DASVOIT Penalty
  • COG90699 · NPPS guidance: maintain penalty details - C-A Penalties: C-A Enabler Penalty
  • COG90701 · NPPS guidance: maintain penalty details - C-A Penalties: C-A GAAR Penalty
  • COG90702 · NPPS guidance: maintain penalty details - C-A Penalties: C-A STAR Penalty
  • COG907080 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - introduction
  • COG907100 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - inaccuracy discovered
  • COG907110 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations: P11DX and letter applications
  • COG907140 · Supporting Guidance: employer compliance: guidance by subject: specialist employer compliance: dispensations - use of form ECR308
  • COG915032 · Supporting Guidance: employer compliance: guidance by subject: settlement: settlement discussions
  • COGG931450 · Alternative rights of recovery (PAYE directions): further action when a direction seems appropriate
  • COGUPDATE001 · COG - Compliance Operational Guidance: update index
  • COGUPDATE090715 · Compliance Operational Guidance: recent changes
  • COGUPDATE110228 · Compliance Operational Guidance: recent changes
  • COGUPDATE110509 · Compliance Operational Guidance: recent changes
  • COGUPDATE110610 · Compliance Operational Guidance: recent changes
  • COGUPDATE110615 · Compliance Operational Guidance: recent changes
  • COGUPDATE110715 · Compliance Operational Guidance: recent changes
  • COGUPDATE110805 · Compliance Operational Guidance: recent changes
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  1. Compliance Operational Guidance
  2. Compliance Operational Guidance: recent changes

COGUPDATE140918 | Compliance Operational Guidance: recent changes

From HM Revenue & Customs · Compliance Operational Guidance

Below are details of the amendments that were published on 18 September 2014 (see the update index for all updates)

PageDetails of update
COG221600Link to ‘Unannounced Visited’ in the VAT and HE VAT SWI amended to ‘Plan Unannounced Visit’
COG221700New step 1.6 in the Plan Unannounced Visit SWI advising caseworkers to establish how many officers should carry out visits with links inserted to CH and COG guidance. Subsequent steps renumbered.
COG221775At step 4 of the VAT and HE VAT SWI the link to COG22430 has been deleted and new link to COG22420 inserted
COG221800New link to COG22420 inserted at step 2.22 of the Make Telephone Call - First Contact SWI
COG222225New step 2.2 in the Close on System SWI advising caseworkers to save all relevant documents to all relevant departmental systems
COG230050Link to ‘Unannounced Visited’ in the EC, SEC and HE EC SWI amended to ‘Plan Unannounced Visit’
COG230100At step 4 of the EC, SEC and HE EC SWI the link to COG22430 has been deleted and new link to COG22420 inserted
COG230200At step 1 of the EC, SEC and HE EC SWI a new link has been inserted to the ECLSS guidance to be used when calculating liabilities
COG230225At Step 3 of the EC, SEC and HE EC SWI incorrect link to CH408000 has been amended to the correct link CH480000
COG230250Step 1 of the EC, SEC and HE EC SWI updated to make it clearer what action to take where RTI payroll inaccuracies are identified
COG230250New link at Step 1 of the EC, SEC and HE EC SWI to COG904260 RTI error correction
COG231025Steps 1 and 2 of the EC, SEC and HE EC SWI updated to make it clearer what action to take where RTI payroll inaccuracies are identified
COG231025New link at Step 1 of the EC, SEC and HE EC SWI to COG904260 RTI error correction
COG240125At step 4 of the P&CGTC SWI the link to COG22430 has been deleted and new link to COG22420 inserted
COG250125Step 1.4 of the ITSA and HE ITSA SWI has been reworded to make it clear the BF to be selected is one of those at a. b. or c.
COG250125At step 4 of the ITSA and HE ITSA SWI the link to COG22430 has been deleted and new link to COG22420 inserted
COG250350Step 10 (consider quality action) of the ITSA and HE ITSA SWI has been deleted and subsequent steps renumbered
COG260125Step 1.4 of the CTSA SWI has been reworded to make it clear the BF to be selected is one of those at a. b. or c.
COG260125At step 4 of the CTSA SWI the link to COG22430 has been deleted and new link to COG22420 inserted
COG270250Step 6 (consider quality action) of the VAT and HE VAT SWI has been deleted and subsequent steps renumbered
COG283000Contents table reformatted
COG290080Link to ‘Unannounced Visited’ in the Excise SWI amended to ‘Plan Unannounced Visit’
COG290090References to form IT01 in the Excise SWI amended to new name IT01-02
COG290090New step 1.6 in the Excise SWI advising caseworkers to establish how many officers should carry out visits with links inserted to CH and COG guidance. Subsequent steps renumbered.
COG903555Link inserted to the Testbank guidance on Employment Allowance
COG904617Out of date telephone numbers for the E101/A1 team deleted
COG904725New mailbox link inserted to contact HMRC Charities
COG904855Employment Allowance added to the list of bullet points to select from, when appropriate, when sending an email to NIC&EO central mailbox
COG905010Reference to ‘yield’ updated to ‘compliance revenue’
COG905045Reference to ‘yield’ updated to ‘compliance revenue’
COG905090Reference to ‘yield’ updated to ‘compliance revenue’
COG905145Link inserted to the Testbank guidance on Employment Allowance
COG905265Link inserted to the Testbank guidance on Employment Allowance
COG905325Bullet points reformatted
COG906090Bullet points reformatted
COG906160Headings reformatted
COG906520Bullet points reformatted
COG906540Bullet points reformatted
COG906560Bullet points reformatted
COG907020Bullet points reformatted
COG907100Reference to ‘yield’ updated to ‘compliance revenue’
COG907120Headings reformatted
COG907240>Reference to ‘yield’ updated to ‘compliance revenue’
COG907280Reference to ‘yield’ updated to ‘compliance revenue’
COG908070Link inserted to COG904770 where contact is required with TAA
COG908103Reformatted text
COG908104Reformatted text
COG909035Reference to ‘yield’ updated to ‘compliance revenue’
COG909060Reference to ‘yield’ updated to ‘compliance revenue’
COG909130Bullet points reformatted
COG909160Reference to ‘yield’ updated to ‘compliance revenue’
COG909180Heading reformatted
COG909200Bullet points reformatted
COG909235Headings reformatted
COG909270Bullet points reformatted
COG909290Headings reformatted
COG909300Headings reformatted
COG909370Heading reformatted
COG909380Reg 9(4) attachment replaced with new version and label corrected from Word to Excel
COG914760Reference to ‘yield’ updated to ‘compliance revenue’
COG915050Bullet points reformatted
COG915500Contents pages updated with references to ‘yield’ updated to ‘compliance revenue’
COG915510Paragraph about certain compliance revenue discounted for external yield reporting has been deleted
COG915550Reference to ‘yield’ updated to ‘compliance revenue’. Referral contact point for PT International changed
OG915560Paragraph about yield arising from employer amendments not counting towards external and internal yield has been deleted
COG915570Sentence about certain inaccuracies counting for internal and external reporting purposes has been deleted
G915580Sentence about certain inaccuracies counting for internal and external reporting purposes has been deleted
COG915590Sentence about certain compliance revenue recovered counting for internal and external reporting purposes has been deleted
COG915600Reference to ‘yield’ updated to ‘compliance revenue’
COG915601Reference to ‘yield’ updated to ‘compliance revenue’
COG915602Reference to ‘yield’ updated to ‘compliance revenue’
COG915603Reference to ‘yield’ updated to ‘compliance revenue’
COG915604Reference to ‘yield’ updated to ‘compliance revenue’
COG915605Reference to ‘yield’ updated to ‘compliance revenue’
COG915610Sentence about certain compliance revenue recovered by contract settlement counting for internal and external reporting purposes has been deleted
COG915620Reference to ‘yield’ updated to ‘compliance revenue’
COG915620Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915630Reference to ‘yield’ updated to ‘compliance revenue’
COG915630Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915640Reference to ‘yield’ updated to ‘compliance revenue’
COG915640Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915660Reference to ‘yield’ updated to ‘compliance revenue’
COG915660Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915670Reference to ‘yield’ updated to ‘compliance revenue’
COG915670Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915680Sentence about yield counting for internal and external reporting purposes has been deleted
COG915690Reference to ‘yield’ updated to ‘compliance revenue’
COG915690Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915700Reference to ‘yield’ updated to ‘compliance revenue’
COG915700Sentence about certain yield counting for internal and external reporting purposes has been deleted
COG915720Reference to ‘yield’ updated to ‘compliance revenue’
COG915720Sentence about yield counting for internal and external reporting purposes has been deleted
COG915750Reference to ‘yield’ updated to ‘compliance revenue’
COG915770Reference to ‘yield’ updated to ‘compliance revenue’
COG915780Reference to ‘yield’ updated to ‘compliance revenue’
COG915800Reference to ‘yield’ updated to ‘compliance revenue’
COG915810Reference to ‘yield’ updated to ‘compliance revenue’
COG915820Reference to ‘yield’ updated to ‘compliance revenue’
COG930080Reference to ‘yield’ updated to ‘compliance revenue’
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