SolvedCISR91080 | Office Manager Guide: CIS Centre Newcastle
From HM Revenue & Customs · Construction Industry Scheme Reform Manual
Tasks undertaken by this team
Members of this team deal with the following CIS tasks for a customer who is an Individual, Partnership or partner who has written directly to Newcastle, or to their local office
change tax treatment requests
updates to customer details
scope of CIS enquiries
tax treatment appeals and correspondence
tax treatment range of work items
other CIS correspondence
The CIS Centre Newcastle also deal with the following CIS tasks for all customer types (except for non-resident companies)
requests to issue pre-populated returns
corrections to returns
requests to verify subcontractors (10 and under)
general verification and monthly returns
dealing with bulk verification requests
contacting contractors to resolve exceptions for a range of work items. These include
unmatched contractor returns
multiple returns for the same period
Unmatched continuation sheets
processing subcontractor detail exceptions
CIS interest in Scheme concluded
logging and capture of nil monthly returns (in complaint cases)
processing returns with printer friendly continuation sheets
investigating orphan continuation sheets
CIS penalty appeals and correspondence for all contractor types
The team is also responsible for date stamping and forwarding to RDC Processing Centre, Netherton any contractor returns received at their office in error.
CISR user roles required by this team
Team members
All staff should be allocated the CISR Processor role. This allows them to deal with the following CIS tasks
identification of customers and authentication of contacts
subcontractor verifications
request for a change of tax treatment
updates to customer details
requests to issue pre-populated returns
corrections to returns
Managers
Managers should be allocated the CISR Process Manager role and will also have the authority to change a subcontractor’s tax treatment (outside of the TTQT process).
Work items
To deal with work items staff also need the appropriate work management roles. The roles that can be allocated are:
CISR WM Processor - allows staff on an Employer Section to deal with trace and match work items for contractors whose UTR could not be matched during set up
CISR SA TTQT Exc Handler - allows staff to deal with work items arising as a result of the failure of the automated TTQT process for SA businesses
CISR Unmatched Partnership Handler - allows staff to deal with work items arising as a result of differences between partnership information obtained during registration and that held on SA
On the return exceptions and verifications team’s staff should be allocated the following core and work management roles
CISR Worklist Processor
CISR Capture and Worklist Proc
CISR Returns Exception Handler, and
CISR Verification Processor
These four roles above allow staff to deal with the following CIS tasks
identification of customers and authentication of contacts
returns exceptions
bulk verifications - 10 or more subcontractors
updates to customer details
requests to issue pre-populated returns
corrections to returns
returns with printer friendly continuation sheets
orphan continuation sheets
To carry out some, or all, of these tasks a team member may need to view a customer’s CIS record. They may also need to view or check details of previous contacts with the customer (or customer’s representative).