SolvedCOM140040 | Work lists: work lists: overview and management: responsibility for work lists
From HM Revenue & Customs · COTAX Manual
Depending on your office type and user role, you have either view or update access to the appropriate Work Lists.
The user roles available are as follows.
View Only Roles
| User Role Name | Office Type |
|---|---|
| AO View Worklist | COTAX Accts |
| Coll View Worklist | COTAX Collection |
| CT View | COTAX Assessing |
Update Roles
| User Role Name | Office Type |
|---|---|
| AO Caseworker | COTAX Accts |
| Clerical Support | COTAX Assessing |
| Clerical Caseworker | COTAX Assessing |
| Local Pursuit | COTAX Collection |
| Payment Reallocator | HMRC Payments |
| Payment Processor | HMRC Payments |
| Reall / Rep Authoriser AO | COTAX Accts |
| Reall Auth Coll | COTAX Collection |
| Rept Auth Dist | COTAX Assessing |
| CT Co-ordinator | COTAX Assessing |
| Tech Caseworker | COTAX Assessing |
For more detailed information about access to Work Lists see COM140020.