COM42050 | Case records: maintaining case records: entering contact details in COTAX

It is important that all available telephone numbers and email addresses are entered on to a company record. The CT responsible office and Government Banking and payments can update company telephone numbers and the ‘RLS’ signal.

Telephone numbers or email addresses can be entered using functions:

• ACNA (Amend Company Name/Address)

• ACOM (Amend Communication Details)

Where you do not have the functionality to update the COTAX record, you should advise the responsible office.

You cannot enter a communication telephone number using function ACOM without an address being present. If you do not have a communication address but need to add a telephone number, enter the company's Registered Office address.

See:

• COM42011 for a list of forms relevant to this subject

• COM42012 for a list of functions to use in particular situations