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DMBM215160 | Payment processing and accounting: payment allocation, overpayments and repayments: Duty Repaid In Error Refunded (DRIER): payment received

From HM Revenue & Customs · Debt Management and Banking Manual

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If you receive a payment from the payee

  • raise a DRIER charge on ETMP (SAFE) in the amount of the payment

Note: if the payment was made to an agent/third party this charge should be created using the customer’s reference not the agent's/third party's reference.

Customer requests Time To Pay (TTP)

Raise a DRIER charge on ETMP(SAFE).

  • contact the customer and tell them that the request has been received and will be dealt with.

TTP acceptance

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)