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DMBM510430 | Customer contact and data security: telephone contact: sensitive call handling: contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents8 entries

  1. DMBM510440Customer contact and data security: telephone contact: sensitive call handling: what is a sensitive case where we may need to speak to a third party?
  2. DMBM510450Customer contact and data security: telephone contact: sensitive call handling: deceased cases
  3. DMBM510460Customer contact and data security: telephone contact: sensitive call handling: elderly or infirm
  4. DMBM510470Customer contact and data security: telephone contact: sensitive call handling: vulnerable customers - mental health and debt
  5. DMBM510480Customer contact and data security: telephone contact: sensitive call handling: disabled
  6. DMBM510490Customer contact and data security: telephone contact: sensitive call handling: times of distress (including illness)
  7. DMBM510500Customer contact and data security: telephone contact: sensitive call handling: profoundly deaf, hard of hearing or have a speech impairment
  8. DMBM510510Customer contact and data security: telephone contact: sensitive call handling: visually impaired customers