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DMBM510320 | Customer contact and data security: telephone contact: telephone technique: contents

From HM Revenue & Customs · Debt Management and Banking Manual

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Contents11 entries

  1. DMBM510325Customer contact and data security: telephone contact: telephone technique: Professional Debt Recovery Skills (PDRS)
  2. DMBM510330Customer contact and data security: telephone contact: telephone technique: opening and closing the call
  3. DMBM510340Customer contact and data security: telephone contact: telephone technique: giving your name
  4. DMBM510350Customer contact and data security: telephone contact: telephone technique: managing the call
  5. DMBM510360Customer contact and data security: telephone contact: telephone technique: telephone do’s and don’ts
  6. DMBM510370Customer contact and data security: telephone contact: telephone technique: inbound calls
  7. DMBM510380Customer contact and data security: telephone contact: telephone technique: outbound calls
  8. DMBM510390Customer contact and data security: telephone contact: telephone technique: questioning techniques
  9. DMBM510400Customer contact and data security: telephone contact: telephone technique: compulsory verification checks
  10. DMBM510420Customer contact and data security: telephone contact: telephone technique: how to deal with angry and abusive callers
  11. DMBM510430Customer contact and data security: telephone contact: sensitive call handling: contents