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DMBM512860 | Customer contact and data security: compulsory verification checks: verification checks based on customer type: verification checks with authorised agents

From HM Revenue & Customs · Debt Management and Banking Manual

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Formally appointed agent (64-8 cases)

A formally appointed agent is able to act as if they were the customer and we can conduct business with the agent because a completed 64-8 grants them that authority.

When an agent calls regarding one of their clients you must

  • verify that the caller is who they claim to be

  • clearly identify the client / customer they are representing

  • satisfy yourself that the agent is properly authorised to act for this particular customer by way of 64-8.

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Faxed or photocopied forms 64-8

A faxed or photocopied form 64-8 should never be accepted for new authorisations. New authorisations should be submitted

  • online via the New Online Authorisation Process, or

  • by post to: The Central Agent Authorisation Team, Benton Park View, Longbenton, Newcastle upon Tyne, NE 98 1ZZ.

If an agent states that they act for an existing customer but the 64-8/agent signal has not been set on the record (This content has been withheld because of exemptions in the Freedom of Information Act 2000), a faxed copy of form 64-8 can be accepted if supported by

  • copies of previous correspondence between the agent and HMRC about the customers affairs, or

  • notes on the customer’s records (This content has been withheld because of exemptions in the Freedom of Information Act 2000)clearly indicate that a 64-8 has already been received.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)inbound and outbound calls verification checks helpcards(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Staff working in the Non-Resident Unit (NRU) should see DMBM512906.