DMBM685135 | Enforcement action: transfers to Enforcement and Insolvency Services (EIS): review case: review customer's current circumstances

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Review the customer’s ability to pay. Factors affecting their ability to deal with the debt may include:

• mental ill health

• extreme old age of customer

• serious ill health

• imprisonment.

However, in all cases consider:

• their total indebtedness and whether this debt is rising

• whether they have regular income and what assets the customer owns

• what the nature of their business is, including whether:

• it is continuing to trade

• the business is owed money.

For further details see DMBM585000.

Where you decide that such a case is suitable for insolvency, include these facts in the referral.

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