DMBM875020 | RLS: direct taxes procedures: the RLS work item

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Debt management office procedures

IDMS automatically moves work items to the C/W RLS worklist of the office that owns the record and sets a next action REVIEW and a B/F date of TODAY when

• the RLS signal is set against all the addresses in DMBM875030 or there is no address shown in any of the relevant address fields

• a new ‘clean’ work item is received where

• the RLS signal set against all addresses in DMBM875030 or

• there is no address shown in all the relevant fields.

You should

• review the C/W RLS worklist daily

• check to confirm no other addresses are available

• for SA cases see DMBM875040

• for COTAX cases see DMBM875050

• for Class 2 NICs cases see DMBM875060

• for PAYE cases see DMBM875070

• record an appropriate note on ACTION HISTORY and set a next action of REVIEW and the B/F date to today’s date

• use TRANSFER OWNERSHIP to transfer the record at Taxpayer level to the relevant Tracing Unit according to your associated Accounts Office as follows

• Shipley 397101

• Cumbernauld 397001

• change the numeral on the Head of Duty system for cases other than PAYE/SA.

The Tracing Unit will then retain ownership of the IDMS record until an address is traced.