ECSH32805 | Initial contact: Who to contact

You will need to speak to one of the individuals shown in the “responsible persons” information.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

Responsible persons are beneficial owners, officers or managers of the business. Their roles might include Nominated Officer or person in charge of compliance, a director, partner, or owner, depending on the structure of the business – see ECSH45791 Who needs to be declared as a beneficial owner, officer or manager (BOOM) for further information.

Often asking for “the person responsible for compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 within the business” will aid you in speaking to the right person if you are unsure of who you should speak to.

If the first person isn’t available, try to speak to a different person on the above list. If no-one is available, leave a message and ask them to contact you within a given time – please refer to the guidance at ECSH32811.

Please note, you cannot speak to an appointed representative unless authorised by the business, see ECSH33015.