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IHTM02000 | Communications: contents

From HM Revenue & Customs · Inheritance Tax Manual

Contents87 entries

  1. IHTM02001Communications: summary
  2. IHTM02005Communications: Confidentiality and disclosure of information: data protection
  3. IHTM02011Communications: Confidentiality and disclosure of information: introduction
  4. IHTM02021Communications: Legislation: Finance Act 1989
  5. IHTM02022Communications: Legislation: Data Protection Act 1984
  6. IHTM02031Communications: The general rule on disclosure and its operation: disclosure - the general rule and its operation
  7. IHTM02032Communications: The general rule on disclosure and its operation: Who is entitled to disclosure?
  8. IHTM02033Communications: The general rule on disclosure and its operation: disclosing information to public bodies
  9. IHTM02041Communications: Incoming telephone calls: introduction
  10. IHTM02044Communications: Incoming telephone calls: What details to ask for when answering the phone
  11. IHTM02045Communications: Incoming telephone calls: dealing with incoming telephone calls
  12. IHTM02046Communications: Incoming telephone calls: requests for information where the caller cannot be verified
  13. IHTM02047Communications: Incoming telephone calls: procedure where it is not possible to verify a caller’s identity from the information held on file
  14. IHTM02048Communications: Incoming telephone calls: effect of these rules on customer service
  15. IHTM02049Communications: Incoming telephone calls: requests for information over the telephone from other government departments
  16. IHTM02050Communications: Incoming telephone calls: summary - Business By Telephone
  17. IHTM02061Communications: Procedure for disclosure of information: introduction
  18. IHTM02062Communications: Procedure for disclosure of information: how to deal with requests for information
  19. IHTM02063Communications: Procedure for disclosure of information: charging for provision of information
  20. IHTM02064Communications: Procedure for disclosure of information: limited disclosure for Capital Gains Tax (CGT) purposes
  21. IHTM02065Communications: Procedure for disclosure of information: extent of disclosure for CGT purposes
  22. IHTM02066Communications: Procedure for disclosure of information: disclosure of information about aggregable property
  23. IHTM02067Communications: Procedure for disclosure of information: disclosure of information obtained from tax returns
  24. IHTM02068Communications: Procedure for disclosure of information: disclosure of information obtained under double taxation agreements
  25. IHTM02075HumInts - What is a HumInt?
  26. IHTM02082Communications: General instructions: introduction
  27. IHTM02083Communications: General instructions: receiving and filing of correspondence
  28. IHTM02084Communications: General instructions: delay and priorities in dealing with correspondence
  29. IHTM02085Communications: General instructions: Special Commissioners and First -tier Tribunal decisions and contentious correspondence
  30. IHTM02087Communications: General instructions: Civil Partnerships: Notes on terminology and language
  31. IHTM02088Communications: General instructions: Original documents
  32. IHTM02091Communications: Incoming correspondence: acknowledgements/holding letters
  33. IHTM02092Communications: Incoming correspondence: letters addressed personally
  34. IHTM02093Communications: Incoming correspondence: requests for payment of a fee by this Office for copying lost documents
  35. IHTM02094Communications: Incoming correspondence: letters from HumInts
  36. IHTM02097Communications: Incoming correspondence: members of the Royal Family or other foreign royalty
  37. IHTM02111Communications: Outgoing correspondence: names and addresses of correspondents
  38. IHTM02112Communications: Outgoing correspondence: format of outgoing correspondence
  39. IHTM02113Communications: Outgoing correspondence: envelopes
  40. IHTM02114Communications: Outgoing correspondence: postal system for mainland UK, Northern Ireland, Channel Islands and Isle of Man
  41. IHTM02115Communications: Outgoing correspondence: postal system for all countries outside the UK
  42. IHTM02116Communications: Outgoing correspondence: reply paid envelopes
  43. IHTM02117Communications: Outgoing correspondence: recorded delivery service or registered post
  44. IHTM02161Communications: Personal applicants: seeing things from the personal applicant’s viewpoint
  45. IHTM02162Communications: Personal applicants: writing effective letters to personal applicants
  46. IHTM02163Communications: Personal applicants: telephone conversations with personal applicants
  47. IHTM02164Communications: Personal applicants: potential areas of difficulty
  48. IHTM02165Communications: Personal applicants: cases involving agents where the personal representative becomes involved
  49. IHTM02166Communications: Personal applicants: summary
  50. IHTM02171Communications: Taxpayers with disabilities/special needs: introduction
  51. IHTM02172Communications: Taxpayers with disabilities/special needs: services to blind and partially sighted customers
  52. IHTM02173Communications: Taxpayers with disabilities/special needs: services to customers who are deaf or hearing impaired
  53. IHTM02174Communications: Taxpayers with disabilities/special needs: services for non-English speaking taxpayers
  54. IHTM02181Communications: General enquiries: Helpline
  55. IHTM02183Communications: General enquiries: Advice and information
  56. IHTM02243Communications: Handling of complaints and compliments
  57. IHTM02261Communications: Translations and non-English speaking customers: translations
  58. IHTM02071Communications: Open Government/Freedom of information: The Freedom of Information Act
  59. IHTM02072Communications: Open government/freedom of information: providing taxpayers with extracts from the manual
  60. IHTM02086Communications: General instructions: file weeding
  61. IHTM02095Communications: Incoming correspondence: suspect information or documentary evidence
  62. IHTM02096Communications: Incoming correspondence: avoidance of other taxes
  63. IHTM02131Communications: Inter-departmental mail
  64. IHTM02141Communications: British Document Exchange: what is British Document Exchange?
  65. IHTM02142Communications: British Document Exchange: when to use British Document Exchange
  66. IHTM02143Communications: British Document Exchange: document exchange numbers of IHT
  67. IHTM02145Communications: British Document Exchange: treatment of outgoing document exchange mail
  68. IHTM02147Communications: British Document Exchange: document exchange directories
  69. IHTM02151Communications: Use of Microsoft Word templates and standard letters: Word templates available in HMRC Inheritance Tax
  70. IHTM02152Communications: Use of Microsoft Word templates and standard letters: standard letter template
  71. IHTM02153Communications: Use of Microsoft Word templates and standard letters: accessing and using Microsoft Word templates
  72. IHTM02154Communications: Use of Microsoft Word templates and standard letters: link between COMPASS and the standard letter template
  73. IHTM02155Communications: Use of Microsoft Word templates and standard letters: inserting standard text
  74. IHTM02156Communications: Use of Microsoft Word templates and standard letters: points to bear in mind when using standard text
  75. IHTM02191Communications: Use of telephones: introduction
  76. IHTM02192Communications: Use of telephones: use of the telephone
  77. IHTM02194Communications: Use of telephones: points to remember when answering the telephone
  78. IHTM02212Communications: Use of fax machines: when to use fax and what can and cannot be sent
  79. IHTM02213Communications: Use of fax machines: documents that are unacceptable if sent by fax
  80. IHTM02214Communications: Use of fax machines: what priority to give faxed documents
  81. IHTM02221Communications: Use of e-mail
  82. IHTM02230Communications: use of interviews
  83. IHTM02244Communications: Handling of complaints/compliments: procedure upon receiving a complaint
  84. IHTM02262Communications: Translations and non-English speaking customers: Welsh translations
  85. IHTM02271Communications: Customer service standards: customer service targets
  86. IHTM02272Communications: Customer service standards: definitions of ‘post’ and ‘dealt with’
  87. IHTM02273Communications: Customer service standards: customer service benefits of efficient handling of work