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Contents

Official guidance
Inheritance Tax Manual

IHTM02000 · Communications

  • IHTM02001 · Summary
  • IHTM02005 · Confidentiality and disclosure of information: data protection
  • IHTM02011 · Confidentiality and disclosure of information: introduction
  • IHTM02021 · Legislation: Finance Act 1989
  • IHTM02022 · Legislation: Data Protection Act 1984
  • IHTM02031 · The general rule on disclosure and its operation: disclosure - the general rule and its operation
  • IHTM02032 · The general rule on disclosure and its operation: Who is entitled to disclosure?
  • IHTM02033 · The general rule on disclosure and its operation: disclosing information to public bodies
  • IHTM02041 · Incoming telephone calls: introduction
  • IHTM02044 · Incoming telephone calls: What details to ask for when answering the phone
  • IHTM02045 · Incoming telephone calls: dealing with incoming telephone calls
  • IHTM02046 · Incoming telephone calls: requests for information where the caller cannot be verified
  • IHTM02047 · Incoming telephone calls: procedure where it is not possible to verify a caller’s identity from the information held on file
  • IHTM02048 · Incoming telephone calls: effect of these rules on customer service
  • IHTM02049 · Incoming telephone calls: requests for information over the telephone from other government departments
  • IHTM02050 · Incoming telephone calls: summary - Business By Telephone
  • IHTM02061 · Procedure for disclosure of information: introduction
  • IHTM02062 · Procedure for disclosure of information: how to deal with requests for information
  • IHTM02063 · Procedure for disclosure of information: charging for provision of information
  • IHTM02064 · Procedure for disclosure of information: limited disclosure for Capital Gains Tax (CGT) purposes
  • IHTM02065 · Procedure for disclosure of information: extent of disclosure for CGT purposes
  • IHTM02066 · Procedure for disclosure of information: disclosure of information about aggregable property
  • IHTM02067 · Procedure for disclosure of information: disclosure of information obtained from tax returns
  • IHTM02068 · Procedure for disclosure of information: disclosure of information obtained under double taxation agreements
  • IHTM02075 · HumInts - What is a HumInt?
  • IHTM02082 · General instructions: introduction
  • IHTM02083 · General instructions: receiving and filing of correspondence
  • IHTM02084 · General instructions: delay and priorities in dealing with correspondence
  • IHTM02085 · General instructions: Special Commissioners and First -tier Tribunal decisions and contentious correspondence
  • IHTM02087 · General instructions: Civil Partnerships: Notes on terminology and language
  • IHTM02088 · General instructions: Original documents
  • IHTM02091 · Incoming correspondence: acknowledgements/holding letters
  • IHTM02092 · Incoming correspondence: letters addressed personally
  • IHTM02093 · Incoming correspondence: requests for payment of a fee by this Office for copying lost documents
  • IHTM02094 · Incoming correspondence: letters from HumInts
  • IHTM02097 · Incoming correspondence: members of the Royal Family or other foreign royalty
  • IHTM02111 · Outgoing correspondence: names and addresses of correspondents
  • IHTM02112 · Outgoing correspondence: format of outgoing correspondence
  • IHTM02113 · Outgoing correspondence: envelopes
  • IHTM02114 · Outgoing correspondence: postal system for mainland UK, Northern Ireland, Channel Islands and Isle of Man
  • IHTM02115 · Outgoing correspondence: postal system for all countries outside the UK
  • IHTM02116 · Outgoing correspondence: reply paid envelopes
  • IHTM02117 · Outgoing correspondence: recorded delivery service or registered post
  • IHTM02161 · Personal applicants: seeing things from the personal applicant’s viewpoint
  • IHTM02162 · Personal applicants: writing effective letters to personal applicants
  • IHTM02163 · Personal applicants: telephone conversations with personal applicants
  • IHTM02164 · Personal applicants: potential areas of difficulty
  • IHTM02165 · Personal applicants: cases involving agents where the personal representative becomes involved
  • IHTM02166 · Personal applicants: summary
  • IHTM02171 · Taxpayers with disabilities/special needs: introduction
  • IHTM02172 · Taxpayers with disabilities/special needs: services to blind and partially sighted customers
  • IHTM02173 · Taxpayers with disabilities/special needs: services to customers who are deaf or hearing impaired
  • IHTM02174 · Taxpayers with disabilities/special needs: services for non-English speaking taxpayers
  • IHTM02181 · General enquiries: Helpline
  • IHTM02183 · General enquiries: Advice and information
  • IHTM02243 · Handling of complaints and compliments
  • IHTM02261 · Translations and non-English speaking customers: translations
  • IHTM02071 · Open Government/Freedom of information: The Freedom of Information Act
  • IHTM02072 · Open government/freedom of information: providing taxpayers with extracts from the manual
  • IHTM02086 · General instructions: file weeding
  • IHTM02095 · Incoming correspondence: suspect information or documentary evidence
  • IHTM02096 · Incoming correspondence: avoidance of other taxes
  • IHTM02131 · Inter-departmental mail
  • IHTM02141 · British Document Exchange: what is British Document Exchange?
  • IHTM02142 · British Document Exchange: when to use British Document Exchange
  • IHTM02143 · British Document Exchange: document exchange numbers of IHT
  • IHTM02145 · British Document Exchange: treatment of outgoing document exchange mail
  • IHTM02147 · British Document Exchange: document exchange directories
  • IHTM02151 · Use of Microsoft Word templates and standard letters: Word templates available in HMRC Inheritance Tax
  • IHTM02152 · Use of Microsoft Word templates and standard letters: standard letter template
  • IHTM02153 · Use of Microsoft Word templates and standard letters: accessing and using Microsoft Word templates
  • IHTM02154 · Use of Microsoft Word templates and standard letters: link between COMPASS and the standard letter template
  • IHTM02155 · Use of Microsoft Word templates and standard letters: inserting standard text
  • IHTM02156 · Use of Microsoft Word templates and standard letters: points to bear in mind when using standard text
  • IHTM02191 · Use of telephones: introduction
  • IHTM02192 · Use of telephones: use of the telephone
  • IHTM02194 · Use of telephones: points to remember when answering the telephone
  • IHTM02212 · Use of fax machines: when to use fax and what can and cannot be sent
  • IHTM02213 · Use of fax machines: documents that are unacceptable if sent by fax
  • IHTM02214 · Use of fax machines: what priority to give faxed documents
  • IHTM02221 · Use of e-mail
  • IHTM02230 · Use of interviews
  • IHTM02244 · Handling of complaints/compliments: procedure upon receiving a complaint
  • IHTM02262 · Translations and non-English speaking customers: Welsh translations
  • IHTM02271 · Customer service standards: customer service targets
  • IHTM02272 · Customer service standards: definitions of ‘post’ and ‘dealt with’
  • IHTM02273 · Customer service standards: customer service benefits of efficient handling of work
  1. Communications: contents
  2. Communications: The general rule on disclosure and its operation: Who is entitled to disclosure?

IHTM02032 | Communications: The general rule on disclosure and its operation: Who is entitled to disclosure?

From HM Revenue & Customs · Inheritance Tax Manual

Where this guidance advises you to send a case to Litigation you should speak to your manager before doing so.

Accountable persons and personal representatives

Generally you may disclose information to the personal representatives (IHTM05012) or other accountable persons (IHTM10801) who delivered the account.

If several people are acting you may disclose information to one of them. But you should be careful if a corrective account is delivered and not all the personal representatives have signed it. Any requests for information that is in the account that come from a pr who has not signed the account should be referred to Litigation.

You may act upon the authority of one of several personal representatives to disclose information directly to a third party.

If one of the personal representatives (prs) who delivered the account has died you may only disclose information to or with the consent of the surviving prs.

Except in Scotland, if all the prs have died, the right to disclosure passes to the executors or administrators of the last of the prs to die, by the chain of representation (IHTM05114).

In Scotland, there is no automatic chain of representation. Where a confirmation (IHTM05104) becomes inoperative because all the prs have died, confirmation ad non executa (IHTM05095) must be obtained by those who want to complete the administration of the estate. Only those people who are granted confirmation are entitled to disclosure.

Note: Personal representatives (prs) mean executors/administrators whose authority has been confirmed by a grant (IHTM05001) - it does not include trustees appointed in other ways.

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Enquiry about regarding lifetime transfers

If you receive an enquiry from someone who is applying for a grant asking for details of lifetime transfers (IHTM14001) so they can complete a death account, you should refer the matter immediately to Litigation.

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Trustees

You may disclose information to trustees who delivered the account.

You should ask the other trustees who do not qualify under the rules already mentioned to get the written authority of one of the people who is entitled before you can disclose any information to them. Producing the deed by which they were appointed is not enough.

  • But, if the parties state the information is essential for administration of the trust, and

  • that they have tried without success to obtain consent, or

  • the trustees did not deliver the account but have become liable for some part of the tax payable in respect of the transfer

and they request disclosure without consent you should refer the case to Litigation.

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Transferors

A transferor who delivers an account is entitled to disclosure of its contents.

On the transferor’s death the right to disclosure passes to their personal representatives, but only after they have taken out the grant.

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Liable Persons

If liable persons who are not entitled under the rules already mentioned ask you to disclose the contents of an account you should ask them to try to get:

  • the information directly from the people who are entitled to disclosure, or

  • the written authority of one of them

If the applicants cannot get the information they want or the written authority, and if it would be in the office’s interest to disclose, for example to pursue a claim for tax, you should refer the case to Litigation Team.

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Administrator de bonis non or Executor ad non executa

An administrator de bonis non (IHTM05102) or executor ad non executa in Scotland (IHTM05095) is entitled to disclosure, but only after they have been given the grant.

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Executors applying for double probate

You may only disclose information or supply copies of accounts to executors applying for double probate (IHTM05103) if they have the written authority of one of the people entitled to disclosure.

You should refer the case to Litigation if the parties say that they have tried but cannot get the consents required.

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Agents

You may supply information to:

  • solicitors or other agents currently acting on behalf of people who are entitled according to these instructions

  • law agents who are acting on behalf of solicitors who would themselves be entitled

If agents who are not currently acting ask for information you should ask them for the written authority of one of the people who is entitled according to these instructions. If the agents are unable to supply this authority you should ask them

  • who they are acting for

  • why they need the information

You should refer the replies to Litigation.

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MPs

You may disclose information to an MP who is acting for a constituent, but only if the constituent is entitled to the information according to the general rule of disclosure (IHTM02031).

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Difficult cases

You should refer the following cases to Litigation team for advice, without delay:

  • any case where refusing to disclose information causes difficulties or where you think it is likely to cause them.

  • any case where you are unsure what to do

You should make these referrals through your manager

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