IHTM02117 | Communications: Outgoing correspondence: recorded delivery service or registered post

You should use recorded delivery service or registered post only where

• the document in question is of such a special nature as to warrant the use of registered post, or

• the member of the public forwarding the original deeds and documents requests its return by recorded delivery service or registered post.

If you need to use the recorded delivery/registered post service please take the letter to the post room by hand for them to send the letter by recorded delivery/registered post.

The post room keep a log which shows all the consignment numbers of post we have sent by recorded delivery. You may find it useful to check this if a customer says they have not received something that was sent to them recorded delivery.