PAYE94065 | Reconcile individual: in-year reconciliation: unemployment repayments calculation: underpaid or balanced

From HM Revenue & Customs · PAYE Manual

Where the tax calculation results in either a balanced position or with an underpayment the message ‘There is no overpayment calculated’ is displayed.

You must

  • Not ‘Submit’ the calculation. Instead ‘Cancel’ out of it

  • Write to the individual and explain that no repayment is due at the moment

  • Enclose Parts 2 and 3 of form P45, but marked ‘Week 1 basis’

  • Make a note in Contact History with the details of the action taken

  • Make a note in Contact History with the details of where the claim papers are held