PAYE94065 | Reconcile individual: in-year reconciliation: unemployment repayments calculation: underpaid or balanced
From HM Revenue & Customs · PAYE Manual
Where the tax calculation results in either a balanced position or with an underpayment the message ‘There is no overpayment calculated’ is displayed.
You must
Not ‘Submit’ the calculation. Instead ‘Cancel’ out of it
Write to the individual and explain that no repayment is due at the moment
Enclose Parts 2 and 3 of form P45, but marked ‘Week 1 basis’
Make a note in Contact History with the details of the action taken
Make a note in Contact History with the details of where the claim papers are held