SolvedSAM113051 | Repayments: repayment work lists: w029 rejected repayment work list (Action Guide)
From HM Revenue & Customs · Self Assessment Manual
When reviewing entries on the ‘Rejected Repayment’ work list, follow steps 1 - 8 below as appropriate. The guide is presented as follows
Initial action - Steps 1 - 3
Correct BACS details known - Steps 4 - 5
Correct BACS details not known - Steps 6 - 8
For details of how to access any of the SA functions, select ‘Index Of Functions’ on the left of the screen.
Initial action
1. In function WORK LIST CASES
Select the entry you want to work
Select the [View] button. You will then be taken to SELECTED CASE to see all the available details on the work item
Select the [OK[ button and you will be taken to CASE SUMMARY
Select the [Statements] button and you will be taken to the latest statement on VIEW STATEMENT
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
2. Check the BACS details taken from the repayment request, and note any discrepancies
3. If the repayment request indicates that the rejected BACS repayment was nominated to charity (repayments issued automatically on capture of the SA return only), go to step 9
Correct BACS details known
4. Use function ISSUE REPAYMENT FROM OVERPAID BALANCE to re-issue the repayment, entering the correct BACS details. More detailed advice on making repayment is provided in section ‘Issue Repayment’ (SAM110000 onwards)
5. Following the use of function ISSUE REPAYMENT FROM OVERPAID BALANCE delete the work item
Use function WORK LIST CASES
Select the [Del] button. The work item will be deleted
Correct BACS details not known
Where the details are as the repayment request, repayment cannot be made by BACS
6. Use function ISSUE REPAYMENT FROM OVERPAID BALANCE to re-issue the repayment, using an alternative method of repayment (SAM110115). More detailed advice on making repayment is provided in section ‘Issue Repayment’ (SAM110000 onwards)
7. Following the use of function ISSUE REPAYMENT FROM OVERPAID BALANCE delete the work item
Use function WORK LIST CASES
Select the [Del] button. The work item will be deleted
8. Issue letter OCA97 to the taxpayer/agent to explain why the repayment could not be made by BACS