SW03230 | Information Security: Password Management

HMRC Members

HMRC Members of Shared Workspace must comply with HMRC standards as defined by CSIR Policy. Refer to the guidance at Password Management & Controlled Access to Systems and Services.

If an HMRC Member loses their password they must follow the standard HMRC password reset procedure.

Customer Members: Password Criteria

Customer members access Shared Workspace via the Government Gateway and should follow the password criteria for Government Gateway users.

Lost User ID and Password

If a Customer Member loses their User ID or their Password, they will need to follow the instructions at the Online Services log-in screen.

If a Customer Member loses both their User ID and Password they must contact the Online Services Helpdesk as follows

• Telephone: 0300 200 3600

• Textphone: 0300 200 3603

• Outside UK: +44 161 930 8445

NOTE: the Helpdesk will require the Member to provide adequate ID before help is given which may include providing the SWS Activation token and Member ID.