SolvedTCM0062240 | Claims: capture (A-C): children - 18 or more on claim
From HM Revenue & Customs · Tax Credits Manual
Background
The computer is unable to fully capture claims with more than 18 children. If you receive a claim with more than 18 children, you must
log the initial details of the claim
transfer the claim to the Manual Payments Team.
Guidance
To deal with a claim with more than 18 children, consider steps 1 to 5.
Step 1
Use Function CAPTURE APPLICATION and in the Log screen
log the initial details of the claim
select ‘Paper’ from the Application Source field drop down list
go to Step 2.
Step 2
Go to the Applicant screen and complete the Telephone Numbers field if the phone numbers have been provided
then
go to Step 3.
Step 3
Select ‘Sm’ on the toolbar menu. You will be taken to the Summary Information screen
on the Summary Information screen, complete the Application Notes field with the following message
‘TCMZ Customer has more than 18 children’select ‘Ap1’ on the toolbar menu. You will be taken to the Applicant screen
go to Step 4.
Step 4
On the Applicant screen
select [Store]. An entry will be made on the Incomplete Applications work list
go to Step 5.
Step 5
Transfer the entry on the Incomplete Applications work list to
the International Team Management Unit (MU). Use TCM0322460 for the correct MU number. Follow the guidance in TCM0140120. When transferring the work item, don’t change the action date
thensend the case papers to the International Team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) .