SolvedTCM0062340 | Claims: capture (A-C): cross-border claims (Info)
From HM Revenue & Customs · Tax Credits Manual
A cross-border / overseas case could be one of the following
overseas citizens and non-UK nationals applying top-ups
overseas UK national Ministry Of Defence (MoD) employees
UK nationals personnel and their families overseas (non-MoD).
If you receive a cross-border claim (that is, from a customer who is living or working outside the UK) you must
log the initial details of the claim in Function CAPTURE APPLICATION
transfer the claim to the International Team Management Unit (MU). Use TCM0322460 for the correct MU number
send any casepapers to the International Team(This content has been withheld because of exemptions in the Freedom of Information Act 2000) . Use TCM0322460 for the correct MU number.
Note: To transfer a claim, follow the guidance in TCM0140120.