SolvedTCM0078140 | Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 2b - Child deceased
From HM Revenue & Customs · Tax Credits Manual
Background
An entry will be made on the Verification Failures work list where a child has a deceased indicator in Child Benefit Service.
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.
Note: The individual child element of Child Tax Credit will no longer be awarded for third and subsequent children or qualifying young persons in a household, born on or after 6 April 2017, unless it meets the exception criteria.
Note: If you are dealing with a claim where an exception marker has been applied to any of the children/young persons included in the claim or the customer is reporting a change relating to an exception contact the Exception Team (This content has been withheld because of exemptions in the Freedom of Information Act 2000) . (This content has been withheld because of exemptions in the Freedom of Information Act 2000) For how to check if the exception marker has been applied, use TCM1000314.
Guidance
Step 1
Check whether there are any household notes for a previous verification, also consider checking ADD, Child Benefit Service and NIRS to verify the death.
If the death has been verified, go to Step 2
If the death has not been verified, go to Step 3
Step 2
Where the death has been verified
follow normal Business As Usual (BAU) guidance in TCM0038000
select ‘Navigate’ on the toolbar menu and then select ‘Amend Application CoC’ from the options available. You will be taken to the Free Format screen
enter the date of death in the free format screen on NTC to include
the full name of the child
the date of death
the source used to verify the death
clear the verification failure
use Function ‘Manage Verification Failures’
select the verification failure and then select ‘Change Verification’. You will be taken to the ‘Change Of Status Reason’ screen
enter the reason for the verification change - for example, ‘Child died after earliest effective date - Change of circumstances to be processed’
enter the appropriate Household Note. Follow the guidance in TCM1000001
BF for one to day to allow the tax credits computer to update
apply the changes to the tax credits computer as BAU
take no further action.
Step 3
Make further enquiries to establish and verify a date of death
issue TC664 to the customer to confirm all household members
BF for 37 days to await a reply
go to Step 4
Step 4
Check whether a reply has been received to your enquiries.
If a reply has been received to your enquiries and it confirms that the child has died
enter relevant household note in the summary screen
go to Step 2
If a reply has been received to your enquiries and it confirms that the child has not died
clear the verification failure
use Function ‘Manage Verification Failures’
select the verification failure and then select ‘Change Verification’. You will be taken to the ‘Change Of Status Reason’ screen
enter the reason for the verification change - for example, ‘Child not deceased TC664 received’.
Send AIS referral using SEES.
BF for one to day to allow the tax credits computer to update to display ‘award issued’
remove the date of death from the tax credits computer
consider the BAU guidance in TCM0038000
take no further action