TCM0078500 | Claims - work lists (VFs - 1 to 12): Verification Failures work list - Rule 7/8 - Employer reference/name not matched (Info)

From HM Revenue & Customs · Tax Credits Manual

An entry will be made on the Verification Failures work list if an employer reference

hasn’t been provided by the Working Tax Credit (WTC) customer who is employed (if the claim is a joint claim and both customers work, then both employer references will need to be provided)
has been provided by the customer but can’t be traced on the Employments Framework
has been matched to a record on the Employments Framework (This content has been withheld because of exemptions in the Freedom of Information Act 2000) .

Note: The employer name can be any one of three names held on the Employments Framework. These are

business name
correspondence name
trading name.

You must resolve the verification failure by

trying to trace the employer

and, if necessary

contacting the customer and, if appropriate, the employer.

You will then

update the employer details on the claim with the correct employer name and reference number
change the verification status if the employer isn’t registered for PAYE

or

if you are unable to obtain a valid reference number from the employer, change the verification status and then refer details of the verification failure to the Employer Business Service (EBS) Team for them to investigate further.

Note: A claim may fail verification for more than one reason. You must consider all of the failures at the same time and, as far as possible, only contact the customer once. You must also take the appropriate action to resolve each verification failure as soon as sufficient information has been obtained to do so.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000) (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

There is an Action Guide for this subject, select TCM0078520 to access it