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Official guidance
Technical Teams Operational Guidance

TTOG3800 · Case review and registration: after registration

  • TTOG3805 · Acceptance of an investigation by the Team Leader
  • TTOG3810 · Investigator to notify case owner of registration
  • TTOG3815 · Completion of case screens
  • TTOG3820 · Preliminary work by SI support staff
  • TTOG3825 · Return of files
  • TTOG3830 · Return of files: payments on account to be obtained
  1. Case review and registration: after registration: contents
  2. Case review and registration: after registration: investigator to notify case owner of registration

TTOG3810 | Case review and registration: after registration: investigator to notify case owner of registration

From HM Revenue & Customs · Technical Teams Operational Guidance

It is the Investigator’s responsibility to notify all case owners and referring offices about files relating to the SI registration. The Investigator should advise the SI case name, reference, Investigator name and Group. The Investigator should give them as much information as can be given without compromise to SI’s position.

The Investigator must keep the office informed of progress and they should be specifically told how they are to deal with the ongoing taxation affairs of the taxpayer for which they have responsibility. They must be given precise instructions on notifying SI of the receipt of Returns (see TTOG3395 and TTOG3900).

Experience has shown that apart from a small number of cases where security is a prime consideration, the more other offices are told, the less likelihood there is of a problem developing.

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