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Official guidance
Technical Teams Operational Guidance

TTOG3800 · Case review and registration: after registration

  • TTOG3805 · Acceptance of an investigation by the Team Leader
  • TTOG3810 · Investigator to notify case owner of registration
  • TTOG3815 · Completion of case screens
  • TTOG3820 · Preliminary work by SI support staff
  • TTOG3825 · Return of files
  • TTOG3830 · Return of files: payments on account to be obtained
  1. Case review and registration: after registration: contents
  2. Case review and registration: after registration: return of files: payments on account to be obtained

TTOG3830 | Case review and registration: after registration: return of files: payments on account to be obtained

From HM Revenue & Customs · Technical Teams Operational Guidance

In all cases it is desirable to obtain payments on account of duties which have escaped assessment at the earliest stage possible. Investigators should seek to obtain such payments at the opening meeting (if appropriate) and as soon as any significant additional liability is established. It will not normally be appropriate to seek payment in respect of interest and penalties in advance of settlement.

Caution must be exercised if a payment is offered in cash. Investigators must do all they can to ensure that such payments are witnessed by a colleague or the taxpayer’s agent. Immediate written confirmation of the amount, signed by all present, should be obtained.

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